Provide technical support to users, ensuring proper operation of corporate equipment and systems. This position aims to deliver prompt and effective assistance, ensuring business continuity and a positive user experience. Work is conducted both on-site and remotely, with a focus on fault diagnosis, resolution, and prevention. Contribute to the organization and efficiency of the IT environment. **Responsibilities** — Provide on-site and remote support to users. — Install and configure computers, printers, and mobile devices. — Support operating systems and corporate applications. — Diagnose and resolve hardware, software, and network issues. — Log and track technical tickets via ServiceNow. — Guide users and provide basic usage training. **Requirements** — Technical or higher education in IT (in progress or completed). — Knowledge of Windows, Linux, and Microsoft Office Suite. — Basic understanding of networking (TCP/IP, cabling, and Wi\-Fi). — Strong communication skills and user-focused service orientation. — Proactivity and organizational skills. — Commitment to schedules and goals. **Preferred Qualifications** — Prior experience in technical support or service desk roles. — Experience with ITSM tools such as ServiceNow. — Ability to quickly learn new systems. — Collaborative mindset with solution-oriented approach. — Interest in career growth within infrastructure and support areas. **Important Information:** Work Location: On-site \- Vinhedo Schedule: Wednesday to Sunday \- Business hours Employment Type: PJ
João Silva
Indeed · HR
João Silva
Indeed · HR
