CUSTOMER SERVICE ANALYST III

Description

**JOB OPENING: CUSTOMER SERVICE ANALYST III** The Operations area aims to ensure that the delivery of results meets our customers’ expectations, always prioritizing quality, agility, and efficiency on the other side. **Responsibilities:** **WHAT WE SEEK:** We are seeking a Customer Service Analyst III to perform the following activities: * Serve as the primary point of contact for internal customers, including employees from various departments, managers, and support teams; * Respond promptly to internal customers’ inquiries via e\-mail, telephone, or in person, ensuring courteous and professional service. * Maintain master data records, including additions, cancellations, modifications, and general movements. * Track internal customers’ requests and inquiries, ensuring timely and efficient resolution. * Reimbursements (create service orders, exceptional authorizations, re-evaluations, guidance, follow-ups); * Track surgery authorizations / Contact with providers; * Schedule medical consultations and appointments, diagnostic tests; Provider network referrals; **Prerequisites:** **To qualify, you must have:** * Completed undergraduate degree. * Solid experience in the activities described above or related fields. * Proficiency in Microsoft Office Suite. **Additional Information:** **WORK LOCATION** São Paulo \- SP **EMPLOYMENT TYPE** Hybrid work model **COMPENSATION** Market-competitive salary **BENEFITS** * Medical Assistance \- To care for your health, your spouse/partner’s, and/or your children’s; * Dental Assistance \- Because smiling feels good! * Meal Allowance and/or Food Voucher \- For your monthly grocery purchases and/or daily meals; * Transportation Voucher \- Support for your commute to Orizon; * Profit and Results Sharing Program \- To reward your contribution, as you are part of our results; * Remote Work Allowance \- To assist with remote work-related expenses; * Childcare Assistance \- Financial support for your children’s school tuition fees; * Health and Well\-being Program (OrienteMe) \- Supporting emotional and nutritional health is part of our culture; * Totalpass \- To support your physical well\-being; * Birthday Day Off \- To enjoy your special day however you prefer; * Partnerships and Education Incentives \- Take advantage of discounts offered by our partners throughout your learning journey; * Orizon Campus \- At Orizon, we encourage continuous learning and therefore offer a wide range of courses to support your professional development; * Bradesco Benefits Club (discounts at partner stores) \- Save on your purchases and more; * Life Insurance \- To provide support during difficult times; * Private Pension Plan \- To help you plan for your future; * Dress code: Be yourself! * In addition to the benefits listed above, please note: at Orizon, we value an inclusive environment where people feel welcomed and proud to belong. Therefore, beyond collaboration, interaction across diverse areas, and participation in projects fostering professional and behavioral development opportunities, we also reinforce diversity, equity, and inclusion in our daily practices, ensuring a respectful and equitable environment for all our people.