Unit Consultant

Description

Job Description You will work as a Unit Consultant, ensuring excellent customer service, acquiring new clients, and driving in-person traffic to the unit. Responsibilities and Duties * Greet customers, clarify doubts, and guide them regarding preparation for procedures; * Customer service: in-person, telephone, and via WhatsApp; * Schedule sessions, verify and confirm procedure and evaluation schedules, as well as other matters requiring customer contact; * Acquire new customers and register them in the system; * Administrative tasks: completing and updating registration data, signing contracts, opening support tickets, receiving goods, tracking shipments, sending emails, etc.; * Customer interactions: service delivery, negotiation, sending quotations, follow-ups, payment guidance, cancellations, unit transfers, etc.; * Organize and maintain unit hygiene; * Conduct sales and collect payments (online and/or in-person), in accordance with commercial policies; * Conduct evaluations for new customers in the absence of the Unit Manager and/or Laser Specialist; * Inform all customers about the NPS survey, encouraging feedback to continuously improve our relationship; * Close the unit’s cash register, collect and deposit cash (if applicable); * Open and/or close the unit, following security protocols. Requirements and Qualifications * Completed High School education; * Proficiency in Microsoft Office Suite; * Experience in customer service and in-person/online sales; * Availability to work on weekends according to rotating schedule. Employment Type: Full-time CLT Compensation: R$1.940,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation allowance Education: * High school diploma (Mandatory) Experience: * Sales (Mandatory) Work Location: On-site