As a Level 1 Support Technician at Montreal, you will join one of Brazil's top technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has made us a solid market reference and one of the best companies to work for. **Responsibilities and duties** * Provide first-level remote support to internal and external client users. * Address inquiries, resolve incidents, and install corporate software. * User administration, including user creation, email mailbox setup, and password resets. * Perform remote access when necessary. **Requirements and qualifications** * Completed or ongoing undergraduate degree in Information Technology or related field. * Knowledge of ITIL v3 or higher best practices. * Experience providing ICT user support via telephone, aiming to resolve issues related to configuration, installation, and maintenance of workstations, including but not limited to operating systems, office productivity tools, and applications relevant to first-level technical support. * Knowledge of hardware, software, updates, installation, and configuration of various Windows 10 or later packages and Microsoft Office 2013 or later packages. **Additional information** **Benefits:** * Meal allowance or food voucher; * Transportation allowance; * Health insurance plan; * Dental insurance plan; * Life insurance; * Wellhub; * Benefits club; * Childcare assistance (when stipulated in collective bargaining agreements or conventions). In our continuous development, we foster a collaborative, respectful, and accessible environment. **We invest in talent development** and implement practices that optimize and connect diverse technological and innovative aspects.
João Silva
Indeed · HR
João Silva
Indeed · HR
