Product Manager - Payments

Description

Job Summary: We are looking for a Product Manager to lead the evolution of the card usage journey, balancing technical infrastructure with experimentation to optimize customer experience. Key Highlights: 1. Lead the evolution of the card usage journey 2. Operate at the intersection of technical rigor and product hypothesis validation 3. Focus on optimizing customer experience and TPV **About Neon** At Neon, every idea matters and can transform the financial lives of thousands of Brazilian women and men who believe the sky is the limit. We seek people who want to contribute real impact and grow alongside us! Our pace is intense, as is the learning alongside highly talented people and collaborative teams that deliver real impact from day one, with the bonus of working from anywhere in Brazil. Here, innovation and technology go hand in hand, and diversity is a strategic business decision and a commitment that shapes our decisions and ensures an inclusive environment for everyone. We value collaboration, open dialogue, and outcomes that address the needs of the people using our solutions. If you are someone who enjoys building, testing, learning, and committing to excellence, Neon is for you. Join a team that isn’t afraid to dream big and works together daily to raise the bar—making money flow and the world grow. **Come \#LiveInBlue!** We are seeking a Product Manager for Neon’s Cards squad. The main challenge is to lead the evolution of the card usage journey, balancing the technical robustness of the payments infrastructure with an experimentation culture focused on optimizing customer experience and TPV. ### **Responsibilities** * Operate at the intersection of technical rigor — focused on authorization management, mandates, and digital wallets — and product hypothesis validation to improve conversion and engagement. * Scope spans from the first transaction through to recurring daily usage, requiring strong coordination with Credit and Billing squads to ensure flow resilience and technical compliance with card networks. * Conduct performance diagnostics independently using data, and act swiftly to implement improvements that reduce friction at checkout and increase authorization rates. ### **Requirements** * **Payments Experience:** Solid knowledge of card infrastructure (issuance, processing, and authorization). * **Hybrid Profile:** Balance between technical depth and business acumen (with focus on engagement). * **Data-Driven:** Full autonomy in data analysis to perform agile performance diagnostics and identify transaction bottlenecks. * **Hands-On Attitude:** Comfortable executing technical tasks while simultaneously defining roadmap strategy. * **Stakeholder Management:** Strong communication skills to align dependencies across multiple squads and external partners (authorizers/card networks). **If you join Neon, it’s important that you:** * Adaptability to handle diverse scenarios and challenges in a dynamic environment * Results orientation, with ability to prioritize high-impact initiatives * Autonomy and collaboration to work productively in a remote model **And what will you find here?** * A truly remote work model, with team gatherings every 3 months in São Paulo. Also includes a home office setup allowance and coworking space partnerships; * iFood Benefits Card — customize your package with meal vouchers, food allowances, and mobility benefits; * Gympass, offering access to gyms and online classes; * Parental support including daycare or babysitter assistance and extended parental leave; * Medical and dental insurance; * Open English: discounted English course packages exclusively for Neowners and dependents; * Discounts on MBAs and specializations at USP ESALQ. **LGPD at Neon** Neon adopts a policy to ensure control and transparency in the processing of personal data of all individuals, including those interested in joining our team. Candidate information for open positions at Neon is handled strictly in accordance with the LGPD during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.