Operational Support Analyst | Data and Customer Service

Description

Job Summary: Operational Support Analyst for data analysis, information verification, and customer service — organizing data, identifying discrepancies, and clarifying inquiries. Key Highlights: 1. Perform simple data analysis and information verification. 2. Provide customer service and clarify inquiries. 3. Support administrative and operational routines of the team. **Operational Support Analyst \| Data and Customer Service** A services-sector company is seeking an Operational Support Analyst to perform simple data analysis, information verification, and customer service. The role involves organizing data, verifying discrepancies, clarifying inquiries, and recording incidents clearly and systematically. **Responsibilities** * Verify and analyze operational data, identifying minor inconsistencies; * Record requests, monitor tickets, and update information in systems; * Provide customer service to clarify inquiries regarding accounts, amounts, and service rules; * Consult internal documents and contracts as needed; * Support administrative and operational routines of the team. **Salary and Employment Type** * **Confidential salary range:** R$ 2\.800 to R$ 3\.200 * **Employment type:** CLT – On-site * **Working hours:** 40 hours per week (Monday to Friday) **Requirements** * Completed or currently pursuing a bachelor’s degree; * Prior experience with administrative routines, simple data analysis, or operational support; * Intermediate Excel proficiency; * Strong communication skills, organizational ability, and attention to detail; * Ability to interact effectively with customers and interpret information. **Benefits** * Health insurance; * Transportation allowance; * Life insurance; * Food allowance; * Meal voucher; Minimum Education Level: Bachelor’s degree * Food allowance * Transportation allowance * Health insurance * Meal voucher * Life insurance