Customer Service Agent

Description

**JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions to companies across the country! Here, our commitment is to **valuing the individual**, providing an inclusive and welcoming environment for each person's development. If you take **pride in belonging**, act with **intelligence and innovation**, and aspire to achieve **high-level results**, apply now for our open position for ***Customer Service Agent*** — this is your place! **Responsibilities:** * Assist customers via telephone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, support, or similar roles. Monday through Friday, from 9:00 AM to 4:30 PM. Employment type: Full-time, CLT permanent contract Compensation: R$1.622,80 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Education: * High school diploma completed (Mandatory) Work location: On-site