IT Services Coordinator

Description

**Business Unit:** Sem Parar **Work Location:** Pinheiros, SP **Work Model:** Hybrid 2x3 (office attendance twice per week) **Mission of the area you will join:** Ensure efficiency, quality, and evolution of corporate IT services. Deliver the best user experience and ensure operational continuity. **Job Objectives:** Ensure high performance of support and sustainment services, with focus on SLAs, user experience, and stability. Evolve the Digital Workplace through standardization, automation, and continuous improvement. **Responsibilities and Duties** * Coordinate support operations (Service Desk, Field Services, L1/L2, and Application Support); * Ensure SLA compliance and incident resolution efficiency; * Lead and develop internal teams and vendors; * Manage user experience and satisfaction metrics; * Supervise endpoint management and security (Intune, BigFix); * Manage IT asset lifecycle (inventory, control, and disposal); * Coordinate incident, problem, and root cause analysis management; * Drive Digital Workplace evolution (automation, self\-service, chatbot); * Integrate technical teams and business areas to resolve requests; * Monitor KPIs and promote continuous service improvement. **Requirements and Qualifications** **You must have:** * Proficiency in ITSM (incidents, problems, changes, and SLAs); * Experience with Service Desk, Field Services, and end-user support; * Hands-on experience managing Digital Workplace initiatives; * Experience supporting corporate systems; * Knowledge of endpoint management (Intune, BigFix or similar); * Experience in IT asset management (ITAM); * Experience working with IT metrics (KPIs, SLAs, OLAs); * Experience with ITSM tools (e.g., ServiceNow). **Not mandatory, but highly desirable:** * Service automation and self\-service solutions; * IT governance frameworks (ITIL, best practices); * Experience in highly critical environments; * Experience managing IT outsourcing; * Knowledge of user experience (UX in IT); * Knowledge base management; * Process optimization and operational efficiency; * Integration between technical teams and business units. **Additional Information** **Here’s what we offer:** * Transportation allowance or parking at the office; * Meal allowance or food voucher — you choose one; * Health insurance; * Dental insurance; * Telemedicine — available 24/7, every day of the week; * Wellhub (formerly Gympass); * Remote work allowance; * PLR (Profit and Results Sharing, per current policy); * Birthday leave — time off on your birthday and on the company’s anniversary; * Sem Parar Tag — free of charge; * Life insurance; * Parental leave — paid leave for mothers, fathers, or legal guardians to welcome a newborn or adopted child; * Educational incentive — up to 25% discount on postgraduate programs or MBAs; At **Sem Parar Corpay**, we are more than brands; we are an integrated ecosystem of urban mobility, payment solutions, and corporate benefits. We are part of **Corpay**, a global leader in its segment, listed on the NYSE and present in approximately 200 countries. Today, we have around 3,000 **\#Imparáveis**, operating across 13 Brazilian states. We are pioneers, with over two decades of innovation. **Our Ecosystem:** **Sem Parar (B2C):** We simplify daily life with the iconic Sem Parar Tag, Sem Parar Mais Credit Card, Sem Parar Insurance (Brazil’s first daily auto insurance), SuperApp, Sem Parar Shop, Condominiums, Parking, Drive Thru, and much more! **Sem Parar Empresas (B2B):** With over 25 years in the market, we provide Vehicle Management (Fuel Card, CTF Fueling, Toll Voucher, Freight Management, and Partnerships) and Benefits Management, offering portfolios covering Essentials, Productivity, and Well\-Being. **Zapay:** Born to simplify life for vehicle owners. Our mission is to streamline routines and reduce everyday barriers by delivering agile, digital solutions for vehicle-related payments. **Gringo:** We’re drivers’ best friends! We exist to resolve vehicle-related pending matters without bureaucracy, supporting drivers with practical services and extensive information about the automotive market. Being here means understanding that we constantly broaden our horizons and think about ways to **create beyond limits**. Still curious about us? Follow our official profiles and learn more about our **\#JeitoSemParar**! Instagram \- @sempararcorpay: click and follow! TikTok \- @sempararcorpay: click and follow! Careers Page: click here!