Customer Service Assistant

Description

**About the company:** Winterhalter Brasil is part of the German Winterhalter Gastronom Group, a global leader in professional dishwashing solutions, combining tradition, innovation, and excellence across numerous countries. In Brazil, it offers comprehensive solutions focused on quality, efficiency, and sustainability, while fostering a collaborative environment that values employee development and teamwork. For those seeking a solid, innovative company with global operations, Winterhalter is an ideal place to grow and build a career. **Job mission:** * Deliver committed and high-quality customer service, acting as the interface between internal departments to ensure clear, efficient, and agile communication throughout processes; * Adopt a customer-oriented approach, striving to understand customers’ needs and offering appropriate solutions with empathy and respect; * Practice teamwork, collaborating with other departments to optimize results and strengthen customer relationships; **Job responsibilities:** * Provide outstanding customer service and guidance; * Open and monitor technical support tickets; * Schedule corrective service visits; * Prepare quotations for parts/services and track order completion; * Monitor the process of issuing parts warranties to customers and distributors; * Enter and update data in spreadsheets and systems, ensuring all area-related information and controls remain current; * Support area supervisors. **Requirements:** * Bachelor’s degree completed or in progress in Administration, Commercial Management, or related fields; * Experience in similar positions; * Intermediate-level Microsoft Office proficiency; * CRM tool knowledge is desirable; * SAP system knowledge is desirable. **Profile:** * Organized and committed; * Teamwork skills; * Strong verbal and written communication skills; * Customer support orientation; * Results-driven. **Benefits:** * Meal voucher; * Transportation voucher; * Health insurance (after probation period); * Dental insurance (after probation period \- paid by employee); * Language course subsidy (after probation period); * Group life insurance; * TotalPass; * Birthday Day Off. **Employment type:** CLT (on-site); **Working hours:** Monday to Friday, from 8:30 AM to 5:30 PM; **Location:** São Caetano do Sul/SP.