ServiceNow Technical Consultant - ITOM

Description

**Make this the place where you grow!** ---------------------------------------- We are **Aoop An NTT DATA Company**, a technology- and innovation-driven company focused on Digital Transformation through Hyperautomation, Artificial Intelligence, and Total Experience, leveraging the **ServiceNow** platform to deliver comprehensive, optimized experiences for organizations. As NTT DATA Business Solutions, we are more than just a company—we are a team of passionate people driving innovation across consulting, implementation, managed services, and beyond. With SAP at our core and a powerful ecosystem of partners such as Microsoft and ServiceNow, we continuously enhance AI-powered solutions and technologies to serve enterprises—and the people within them. With operations in over 30 countries and 18\.500 specialists representing more than 90 countries, we have enabled thousands of companies to become more efficient and effective over the past three decades. We are part of NTT DATA, a US$ 30\+ billion global leader in business and technology services, AI, and digital infrastructure, serving 75% of the Fortune Global 100\. We co-innovate solutions with clients and partners worldwide to drive business and social impact. As one of the world’s leading employers, NTT DATA employs specialists across more than 70 countries. NTT DATA is part of the NTT Group. Here, you’ll join a global ecosystem backed by the strength of NTT DATA—connected to cutting-edge technology trends and digital transformation—without losing the agility, proximity, and culture that make **Aoop An NTT DATA Company** truly unique. We value people who get things done, demonstrate ownership, and grow together. **Here, we don’t just sell technology—we sell transformation.** If this resonates with you, join us in growing with the Shark Team. **Important:** Please provide an updated link to your **LinkedIn** profile or attach your **updated resume** when applying. **Responsibilities and Duties** We are seeking a **ServiceNow Technical Consultant \- ITOM** to develop and evolve solutions on the platform, supporting clients in their digital transformation, automation, and operational efficiency journeys. * Configure ServiceNow ITOM to discover and inventory IT assets—including computers, switches, servers, and applications—across client networks; * Automate configuration management and CMDB using ServiceNow ITOM and ITSM; * Install and configure IT monitoring using ServiceNow ITOM; * Configure ServiceNow ITOM with cloud environments such as AWS, GCP, Azure, and OCI; * Configure integrations between ServiceNow AIOps and solutions including Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, and others; * Automate workloads and workflows in traditional and cloud environments using communication protocols such as SSH, PowerShell, JDBC, and APIs (REST/Soap/others); **Requirements and Qualifications** **Essential Requirements** * Have configured at least one of the following IT management solutions: Zabbix, Nagios, SolarWinds, SCOM, SCCM, Dynatrace, Datadog, AppDynamics, Netcool, TrueSight, Nimsoft, UIM, Tivoli, TADDM, ADDM, BMC Discovery. * Understand traditional and cloud-based IT infrastructure. * Know at least one container deployment technology: Docker, Kubernetes, or OpenShift. * Understand various system and platform integration architectures and protocols. * Have experience working on IT or cloud infrastructure automation projects and activities. * Be proficient in at least one programming language: JavaScript, Perl, Python, PowerShell, or Shell Script. * Intermediate or advanced English proficiency. **Differentiators (that may set you apart)** * Fluent English (for international project engagement). * ITIL Foundation certification. * Prior experience with ServiceNow ITOM. * Prior experience with event consolidation solutions such as Netcool Omnibus, Splunk, BMC TrueSight, or similar. * Prior experience with log centralization or streaming solutions such as Elastic Stack, Graylog, Splunk, or Kafka. * Prior experience with automation or IaC solutions such as Terraform, Ansible, Salt, SUSE Manager, Chef, or Puppet. **Expected Behavioral Profile** * Strong results orientation and ownership mindset * Excellent communication and influence skills * Ability to navigate complex and politically sensitive environments * Hunter profile with sophisticated consulting acumen * Resilience and energy for longer project cycles **Additional Information** #### **At Aoop, you’ll enjoy the following benefits:** * Flexible Benefits: Meal Voucher / Food Voucher. * SulAmérica Health Insurance—no copayment, fully covered. * SulAmérica Dental Plan—fully covered. * Remote Work Allowance. * Life Insurance. * Childcare Assistance. * Profit-Sharing Program (PPR). * Here at Aoop, \#temqueserfeliz means we focus on supporting your mental health and well-being—through our Boon benefits: * Quality of Life and Well-being: Wellhub (Gympass); * Digital Immediate Care (24/7 Telemedicine, with response within 20 minutes); * Teleconsultation with medical specialists; * Chronic Condition Management (personalized, multidisciplinary care); * Pregnancy Program: Comprehensive pregnancy support from qualified professionals; * Nutrition Program: Support for healthier eating habits and consultations with nutritionists; * Social Support: Social workers, plus legal and financial guidance; * Emotional Health: Health check-ups, psychotherapy sessions, and emergency/urgency hotline; * Benefits Club: Education & Career—partnerships with course providers, universities, and language programs; **And more:** * **Shark Academy:** Responsible for training our Aoopers, delivering continuous training and 100%-covered certifications. * **\#sharkteam:** Exchange experiences and knowledge with a market-leading team. * **Aoop Lovers:** Gamification program where you can earn points through fun and interaction—and redeem them for amazing rewards. We are a technology-driven company whose team lives and breathes innovation—and loves building extraordinary things. Here, we work with people—and for people. We believe that, together, we hold the power to transform companies—making them more efficient and digital—and helping lighten the daily workload of their professionals. Our focus is on **\#temqueserfeliz**, meaning we love what we do. We practice respect in a diverse environment because we believe people are the protagonists of any transformation. Oh—and you can work from anywhere, from any corner of the world, since we operate \#anywhereoffice **A LITTLE MORE ABOUT US:** We are the market leader in ServiceNow! The company with the largest active portfolio of clients and projects. Our Aoopers are experts in Total Experience (TX) culture—that is, creating shared, holistic experiences, plus a more integrated approach to our clients and colleagues. This means we work across four fronts: Multi-Experience (MX), Customer Experience (CX), Employee Experience (EX), and User Experience (UX). Our work encompasses Consulting \& Advising, service design, platform implementation and integration for hyperautomation, and employee enablement for sustained success—all aimed at delivering enchanting experiences beyond technology. Throughout our journey—and thanks to our \#sharkteam—we consistently achieve major accomplishments and recognition. We are **ELITE ServiceNow Partners**, were highlighted for **excellence in the “ISG Provider Lens ServiceNow Ecosystem Partners Brazil 2021, 2022, and 2023” study**, hold the **“ATP ServiceNow” seal**, and were awarded **back-to-back recognition (2022 and 2023)** in the **“Americas Emerging Growth Markets” category**. Most recently, we were certified as a **Great Place to Work!** Here, we know that together, we are stronger—and capable of doing extraordinary things! **\#vemseraooper \#temqueserfeliz \#encantamosjuntos**