Tech Lead - ServiceNow

Description

**Make this the place where you grow!** ---------------------------------------- We are **Aoop An NTT DATA Company**, a technology- and innovation-driven company focused on Digital Transformation through Hyperautomation, Artificial Intelligence, and Total Experience, leveraging the **ServiceNow** platform to deliver comprehensive and optimized experiences for organizations. As NTT DATA Business Solutions, we are more than just a company—we are a team of passionate professionals driving innovation across consulting, implementation, managed services, and beyond. With SAP at our core and a powerful ecosystem of partners such as Microsoft and ServiceNow, we continuously enhance AI-powered solutions and technologies to serve enterprises—and the people within them. With operations in over 30 countries and 18.500 specialists representing more than 90 countries, we have helped thousands of companies become more efficient and effective over the past three decades. We are part of NTT DATA, a US$ 30+ billion global leader in enterprise services and technology, AI, and digital infrastructure—serving 75% of the Fortune Global 100. We co-innovate solutions with clients and partners worldwide to drive business and social impact. As one of the world’s largest employers, NTT DATA employs specialists across more than 70 countries. NTT DATA is part of the NTT Group. Here, you’ll join a global ecosystem powered by NTT DATA, connected to cutting-edge technology trends and digital transformation—without sacrificing agility, proximity, or the unique culture that makes **Aoop An NTT DATA Company** truly special. We value people who make things happen—those with an owner’s mindset and who grow together. **Here, we don’t just sell technology—we sell transformation.** If this resonates with you, join us in growing with the Shark Team. **Important:** Please provide an updated link to your **LinkedIn** profile or attach your **updated resume** when applying. **Responsibilities and Duties** **You will serve as a ServiceNow Tech Lead, working on exciting projects for industry-leading companies, with the following responsibilities:** * Map and distribute tasks to the team based on ServiceNow best practices. * Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. * Plan and architect Sprints based on user stories (using SCRUM methodology). * Support and oversee the team’s implementation on the ServiceNow platform. * Develop and automate business processes and services on the ServiceNow platform. * Develop APIs using RESTful concepts for integration with other services. * Work on projects using Agile methodologies (Scrum/Kanban). * Support technical issue resolution and continuous improvement of delivered solutions. * Collaborate with multidisciplinary teams (functional, business, and architecture). **Requirements and Qualifications** **You must have:** * Proven experience as a Senior Developer or Technical Consultant on ServiceNow. * Practical experience and certifications on the ServiceNow solutions platform. * Hands-on experience with modules such as **ITSM, ITOM, CSM, HRSD**, and others. * Experience applying Agile methodologies. * Ability to understand business requirements and translate them into technical solutions. * Strong communication and interpersonal skills across all organizational levels. * Leadership capability. * Advanced English (desirable for international projects). * ServiceNow certifications (CSA, CAD, and/or CIS). **Differentiators (to help you stand out)** * Advanced Spanish * Fluent English * Postgraduate degree / MBA **Expected Behavioral Profile** * Owner’s mindset and proactive ownership of deliverables. * Strong communication skills for interaction with technical teams and clients. * Continuous interest in learning and professional growth. * Adaptability to dynamic, fast-growing environments. * Strong leadership ability. **Additional Information** #### **At Aoop, you’ll enjoy the following benefits:** * Flexible Benefits: Meal Voucher / Food Voucher. * SulAmérica Health Insurance—no copayment, fully covered. * SulAmérica Dental Plan—fully covered. * Remote Work Allowance. * Life Insurance. * Childcare Assistance. * Profit-Sharing Program (PPR). * Here at Aoop, \#temqueserfeliz means we focus on supporting your mental health and overall well-being—through our Boon benefits: * Quality of Life and Well-being: Wellhub (Gympass); * Digital Immediate Care (24/7 Telemedicine with response within 20 minutes); * Teleconsultations with medical specialists; * Chronic Condition Management (personalized, multidisciplinary care); * Pregnancy Program: Full pregnancy support by qualified professionals; * Nutrition Program: Guidance for healthier eating and consultations with nutritionists; * Social Support: Social workers and legal & financial counseling; * Emotional Health: Mental health check-ups, psychotherapy sessions, and emergency/urgency hotline; * Benefits Club: Education and Career Development: Partnerships with course providers, universities, and language programs; **And more:** * **Shark Academy:** Responsible for upskilling our Aoopers, offering continuous training and 100%-covered certifications. * **\#sharkteam:** Exchange experiences and knowledge with a market-leading team. * **Aoop Lovers:** A gamification program where you can earn points, interact, and redeem them for amazing rewards. We are a technology-driven company whose team lives and breathes innovation—and loves building extraordinary things. Here, we work with people—and for people. We believe that, together, we have the power to transform businesses—making them more efficient and digital—and helping lighten the daily workload of their professionals. Our focus is on **\#temqueserfeliz**, meaning we love what we do. We practice respect in a diverse environment because we believe people are the protagonists of any transformation. Oh—and you can work from anywhere in the world, since we operate as an \#anywhereoffice. **A LITTLE MORE ABOUT US:** We are the market leader in ServiceNow! The company with the largest active portfolio of clients and projects. Our Aoopers are experts in Total Experience (TX) culture—creating shared, holistic experiences, and adopting a more integrated approach with our clients and colleagues. This means we operate across four fronts: Multi-Experience (MX), Customer Experience (CX), Employee Experience (EX), and User Experience (UX). Our work includes Consulting & Advising, service design, hyperautomation platform implementation and integration, and employee enablement for sustained success—always aiming to deliver delightful experiences beyond technology. Throughout our journey—and thanks to our \#sharkteam—we consistently achieve major accomplishments and recognition. We are **ServiceNow ELITE Partners**, highlighted for **excellence in the “ISG Provider Lens ServiceNow Ecosystem Partners Brazil 2021, 2022 and 2023” study**, hold the **“ATP ServiceNow” badge**, and were awarded **back-to-back recognition (2022 and 2023)** in the **“Americas Emerging Growth Markets” category**. Most recently, we were certified as a **Great Place to Work!** Here, we know that together we’re stronger—and capable of doing incredible things! **\#vemseraooper \#temqueserfeliz \#encantamosjuntos**