**Make this the place where you grow!** ---------------------------------------- We are **Aoop An NTT DATA Company**, a technology- and innovation-driven company focused on Digital Transformation through Hyperautomation, Artificial Intelligence, and Total Experience, leveraging the **ServiceNow** platform to deliver comprehensive, optimized experiences for organizations. As NTT DATA Business Solutions, we are more than just a company—we are a team of passionate people driving innovation across consulting, implementation, managed services, and beyond. With SAP at our core and a powerful ecosystem of partners—including Microsoft and ServiceNow—we continuously enhance AI-powered solutions and technologies to serve enterprises—and their people. With operations in over 30 countries and 18,500 specialists representing more than 90 nationalities, we have helped thousands of companies become more efficient and effective over the past three decades. We are part of NTT DATA, a $30+ billion global leader in enterprise services and technology, AI, and digital infrastructure—serving 75% of the Fortune Global 100. We co-innovate solutions with clients and partners worldwide to drive business and social impact. As one of the world’s largest employers, NTT DATA employs specialists across more than 70 countries. NTT DATA is part of the NTT Group. Here, you’ll join a global ecosystem powered by NTT DATA’s strength, connected to cutting-edge technology trends and digital transformation—without losing the agility, closeness, and culture that make **Aoop An NTT DATA Company** truly unique. We value people who get things done, take ownership, and grow together. **Here, we don’t just sell technology—we sell transformation.** If this resonates with you, join us in growing with the Shark Team. **Important:** Please provide an updated link to your **LinkedIn** profile or attach your **updated resume** when applying. **Responsibilities and duties** We are seeking a **Technical Consultant** with **solid experience in ITAM**, particularly in the **HAM module** (Hardware Asset Management). This professional will be responsible for designing the solution architecture, defining processes, and implementing or enhancing the HAM module. * Guide clients on ITAM best practices, prioritizing out-of-the-box platform usage and avoiding unnecessary customizations. * Assess asset management maturity level and propose continuous improvement of the hardware lifecycle. * Structure and optimize data normalization to ensure production environment data quality. * Develop automations for asset lifecycle events using Flow Designer. * Implement and maintain hardware asset management processes on the ServiceNow platform. * Ensure CMDB data quality and reliability—including attributes and relationships. * Create and maintain asset inventories, adjust dependencies, and develop HAM dashboards. * Collaborate with departments such as Procurement, Finance, Security, and IT to ensure end-to-end asset lifecycle management. * Provide technical support for ITAM, ensuring best practices, performance, and compliance. **Requirements and qualifications** **Essential requirements** * Experience in ServiceNow ITAM projects. * Certifications such as CIS-HAM, CIS-SAM, CIS-Discovery, and CSA. * Knowledge of asset governance practices (ITAM). * Solid understanding of CMDB—including governance and relationships. * Knowledge of ITIL and service management practices. * Intermediate/Advanced English. **Expected behavioral profile** * Ownership mindset and proactive delivery. * Strong communication skills for collaboration with technical teams and clients. * Continuous interest in learning and development. * Adaptability to dynamic, high-growth environments. **Differentiators (what can set you apart)** * Fluent English * Advanced Spanish * Postgraduate degree / MBA **Additional information** #### **At Aoop, you’ll enjoy the following benefits:** * Flexible Benefits: Meal voucher / Food voucher. * SulAmérica Health Insurance—no co-payment, fully covered. * SulAmérica Dental Plan—fully covered. * Remote Work Allowance. * Life Insurance. * Childcare Assistance. * Profit Sharing Program (PPR). * Here at Aoop, \#temqueserfeliz means we prioritize your mental health and well-being—through our Boon benefits: * Quality of Life & Well-being: Wellhub (Gympass); * Digital Immediate Care (24/7 Telemedicine with response within 20 minutes); * Teleconsultations with medical specialists; * Chronic Condition Management (personalized, multidisciplinary care); * Pregnancy Program: Full pregnancy monitoring by qualified professionals; * Nutrition Program: Support for healthier eating and consultations with nutritionists; * Social Support: Social workers and legal & financial guidance; * Emotional Health: Check-ups, psychotherapy sessions, and urgent/emergency hotline; * Benefits Club: Education & Career—partnerships with courses, universities, and language programs; **And more:** * **Shark Academy:** Responsible for upskilling our Aoopers—with ongoing training and 100% company-funded certifications. * **\#sharkteam:** Exchange experiences and knowledge with a market-leading team. * **Aoop Lovers:** Gamification program where, besides having fun and interacting, you can redeem earned points for amazing rewards. We are a technology-driven company whose team lives and breathes innovation—building extraordinary things. Here, we work *with* people—and *for* people. We believe that, together, we have the power to transform businesses—making them more efficient and digital—and lightening the daily workload of their professionals. Our focus is on **\#temqueserfeliz**, meaning we love what we do. We practice respect in a diverse environment because we believe people are the protagonists of any transformation. Oh—and you can work from anywhere, from any corner of the world, since we operate \#anywhereoffice **A LITTLE MORE ABOUT US:** We are the market leader in ServiceNow! The company with the largest active portfolio of clients and projects. Our Aoopers are experts in Total Experience (TX) culture—i.e., creating shared, holistic experiences, plus a more integrated approach with our clients and colleagues. This means we operate across four pillars: Multi-Experience (MX), Customer Experience (CX), Employee Experience (EX), and User Experience (UX). Our work encompasses Consulting & Advising, service design, implementation and integration of hyperautomation platforms, and employee enablement for sustained success—all aimed at delivering delightful experiences beyond technology. And along our journey—thanks to our \#sharkteam—we consistently achieve major milestones and recognition. We are **ELITE ServiceNow Partners**, highlighted for **excellence in the “ISG Provider Lens ServiceNow Ecosystem Partners Brazil 2021, 2022 and 2023” study**, hold the **“ATP ServiceNow” seal**, and were named **two-time champions (2022 and 2023)** in the **“Americas Emerging Growth Markets” category**. Most recently, we were certified as a **Great Place to Work!** Here, we know that together we’re stronger—and capable of doing extraordinary things! **\#vemseraooper \#temqueserfeliz \#encantamosjuntos**
João Silva
Indeed · HR
João Silva
Indeed · HR
