Every time you look up at the sky to dream, we’ll be there. \#TheSkyIsBlue Have you ever thought about continuing your career takeoff with the Best Airline in the World? The Airport Agent is responsible for performing operational and customer service activities at airports, ensuring that Azul’s procedures are carried out with quality, safety, and courtesy. They directly shape the customer experience—from check-in through boarding—delivering efficient and human-centered service. **Responsibilities and Duties** **Your typical day:** **** You will join the **Airport** team at our MCP base, located in **Macapá/AP.** * Provide customer service at check-in, boarding, and arrival counters. * Deliver information regarding flights, schedules, procedures, and Azul services. * Execute boarding and arrival procedures, including document and ticket verification. * Support passengers with special needs, ensuring inclusive and appropriate assistance. * Operate systems and equipment used in customer service and baggage handling areas. * Comply with operational safety and customer service standards and procedures. * Address adverse situations, seeking quick and effective solutions for customers. * Collaborate with other airport departments to ensure smooth operations. **Requirements and Qualifications** **What to bring in your baggage (Prerequisites):** * Completed high school education (college education in progress or completed is desirable). * Prior experience in customer service or airport operations is a plus. * Strong verbal and written communication skills. * Basic computer and customer service system knowledge. * Availability to work rotating shifts, including weekends and holidays. * Basic English (intermediate level preferred). **Enjoyed our challenge? Apply now!** **Join us and take off in your career!** \#JoinAzul **Additional Information** **Azul Crew Member** (employee): Please inform your manager of your interest in and participation in this selection process. **During the Registration stage**, in the field: **Referred by**, please enter your manager’s **Full Name and Azul email address**. This ensures they are formally notified of your application. We are a people-first company, with over 15,000 passionate Crew Members dedicated to caring for our Customers and connecting people through unique experiences. Our story began in December 2008, and today we are Brazil’s largest airline in terms of number of cities served, operating to more than 130 domestic and international destinations. **Our Vision:** Together, build the best airline in the world. **Our Mission:** Make this the best job of your life—and ensure our Customers enjoy the best flight of theirs. **Our Values:** They form the foundation of Azul’s culture, guiding and inspiring how we work every day. **Safety \|** Nothing is more important. **Consideration \|** Treat others as they would like to be treated. Observe, Perceive, and Assist (OPA). **Integrity \|** Be a model of goodness. **Passion \|** Love what you do. **Innovation \|** Stay open-minded and improve each day. **Excellence \|** Be impeccable in everything you do. **Respect underpins all our values!** We believe diversity goes beyond profiles: it broadens perspectives, enriches decisions, and builds a fairer environment for everyone. That’s why our selection processes are conducted based on equity and a commitment to guaranteeing real opportunities—without distinction of race, color, gender, sexual orientation, nationality, disability, age, social class, religion, or any other factor that defines who you are. **Health & Well-being Programs and Partnerships offered by Azul to you and your family (for CLT Crew Members)** **Azul Angel** \- Our program supporting Crew Members with psychosocial, legal, and financial assistance. **Azul Stork** \- A program supporting expectant mothers and new moms until their baby’s first birthday. Valid for Crew Members and dependents. **Wellhub** **and TotalPass** **Anti-Smoking Program** **NutriAzul** \- Nutritional follow-up. **Zenklub** – Online therapy to support your mental health. **SEST SENAT** \- Free courses, community centers, dental care, physiotherapy, nutritionists, and psychologists. **Concierge \-** All our well-being benefits, right at your fingertips. **Pharmacy discounts** **We develop your career through:** Future Talks with your leader. Individual Development Plan. Training at our Corporate University — Uniazul. Education incentives for undergraduate, graduate, and language studies via partnerships with multiple institutions. **Helping is part of our essence!** Acting with social responsibility is deeply connected to our essence. After all, we operate across the entire Brazilian territory—with over 130 bases—and care about the country’s social development. Therefore, we align our business strategy with our core cultural principle of putting people first, driving a transformative movement for our nation: the Azul Volunteer Program. Today, we have over 7,000 volunteer Crew Members connecting people and transforming lives. **Do you identify with us? Board this flight with us!** **\#TheSkyOfBrazilIsAzul**
João Silva
Indeed · HR
João Silva
Indeed · HR
