Retention Agent

Description

Job Summary: A customer service professional focused on retention, negotiation, and continuous improvement of the customer experience. Key Highlights: 1. Customer service focused on retention 2. Negotiation and reversal of cancellations 3. Proactive actions to improve customer experience **Main Responsibilities** * Customer service focused on retention * Negotiation and reversal of cancellations * Identification of customer needs * Recording of service interactions and case follow-up * Proactive actions to improve customer experience **Requirements** * Prior experience in retention, customer service, or collections is a plus * Strong communication and negotiation skills * Proactive and resilient profile * Ability to work with goals and performance metrics **Benefits** * Meal Allowance (iFood Card) – BRL 17.00 per working day * Transportation Allowance or Fuel Assistance (with no 6% deduction) * Food basket (in products) * Health insurance * Wellhub (Gympass) * E-learning platform Employment Type: Full-time, CLT Permanent Contract Compensation: BRL 1.621,00 per month Benefits: * Health insurance * Fuel assistance * Food basket * Meal allowance * Meal voucher * Transportation allowance Work Location: On-site