Customer Service Agent

Description

Job Summary: The Customer Service Agent will handle customers, record interactions, track support tickets, and seek process improvements to optimize service quality. Key Highlights: 1. Handle customers via phone, chat, email, or in person 2. Resolve inquiries and issues, ensuring service is delivered within agreed timeframes 3. Identify and suggest improvements to customer service processes **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, providing customized solutions for companies nationwide! Here, our commitment is to **human value**, offering an inclusive and welcoming environment for each individual's development. If you take **Pride in Belonging**, act with **Intelligence and Innovation**, and aim for **High-Level Results**, apply now for our open position as ***Customer Service Agent*** — this is your place! **Responsibilities:** * Handle customers via phone, chat, email, or in person, providing technical support and resolving inquiries and issues. * Record interactions in the system, track support tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established timeframes and collect customer feedback. * Handle complaints, seeking efficient solutions, and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, technical support, or similar roles. Monday to Friday, from 9:00 AM to 4:30 PM Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$1.621,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Education: * High school diploma completed (Mandatory) Work Location: On-site