Delivery Attendant

Description

Job Summary: A professional responsible for the complete management of delivery and pickup orders, ensuring quality, speed, and customer satisfaction. Key Highlights: 1. Management of delivery and pickup orders 2. Focus on customer satisfaction and experience 3. Collaboration and teamwork **Delivery Attendant** The professional will be responsible for the full management of delivery and pickup orders received via phone and WhatsApp—from order registration to completion of delivery or pickup. **Responsibilities and Duties:** * Receive, register, and process payments for orders placed by phone and WhatsApp; * Enter and close sales in the system; * Request, pick, and verify orders prior to release; * Dispatch orders to motorcycle couriers and monitor delivery deadlines; * Collect payment amounts related to sales; * Ensure orders are dispatched with quality, speed, and in accordance with company standards; * Maintain clear and prompt communication with customers throughout the entire process, focusing on satisfaction and delivery experience; * Collaborate with other departments and leadership to support teamwork; * Monitor delivery area performance indicators and identify improvement opportunities. **Requirements:** * Completed high school education; * Agility and organizational skills; * Ability to work under pressure and handle high-volume workloads; * Basic computer literacy and familiarity with operating systems; * Prior experience as a delivery attendant or operator (preferred). **Benefits:** * Transportation allowance; * On-site lunch; * On-site breakfast and afternoon coffee; * Discount on in-store purchases; * Birthday day off (date to be agreed upon in advance with leadership). Employment Type: Full-time, Permanent CLT Compensation: Starting from R$2.350,00 per month Benefits: * Partner programs and commercial discounts * Free parking * Transportation allowance Education: * Completed high school (Preferred) Experience: * Delivery (Preferred) Work Location: On-site