Collections Assistant

Description

Job Summary: Responsible for active collection from delinquent B2B clients, negotiations via WhatsApp, and management of financial formalities. Key Highlights: 1. B2B credit collection and recovery operations 2. Debt negotiation and formalization 3. Debt profile analysis and outreach strategies Description: Education * Currently pursuing a bachelor's degree in Administration, Accounting Sciences, Management Processes, or related fields. Requirements * Proven experience in collections and credit recovery; * Experience with collections CRM systems, automatic dialers, and WhatsApp; * Proficiency in written and spoken Portuguese. * Conduct active collections from delinquent clients (B2B \- Legal Entities), analyzing each debt’s profile to apply the most appropriate outreach strategy; * Lead agile and persuasive negotiations via WhatsApp, ensuring correct, courteous, and solution-oriented communication; * Issue payment slips, calculate contractual interest and penalties, and formalize debt acknowledgments per company policies; * Analyze requests for due date extensions for various reasons. 2512180202551924854