Job Summary: We are seeking a professional who thinks from the customer's perspective, makes quick and simple decisions, values feedback, and works collaboratively with ethics and respect for differences to manage claims. Key Highlights: 1. Customer-centric focus and process simplification 2. Fast and effective decision-making 3. Teamwork that values ethics and diversity Job Description: At AXA, you can truly be yourself. We believe we are far better together, which is why we consistently seek top talent. All candidates meeting the requirements will be considered for this position regardless of race, color, religion, gender, gender identity, sexual orientation, nationality, or age. This opportunity is also open to people with disabilities. **Who are we looking for?** We seek someone who always considers every project, process, or product from the customer’s perspective—making things easier and simpler, even if it means challenging our status quo. We seek someone who makes quick decisions and thinks, decides, and acts simply; someone who values feedback and uses it to learn and grow. We seek someone who is ethical and fulfills commitments. We seek someone who works collaboratively while respecting differences—because we believe differences are fundamental to our success—but who also dares to dissent and shares their convictions. **What are the main challenges?** * Perform claim opening, technical coverage analysis, and claim settlement; * Monitor and control claim processes during the adjustment phase with service providers; * Provide support, updates, and guidance to brokers/insured parties throughout the entire process; * Identify processes potentially eligible for recovery (salvage and subrogation); * Manage technical reserves; * Ensure compliance with defined SLAs; **What are the required qualifications?** * Experience in transportation claims adjustment (TN, TI, RCTR-C, RC-DC, RCT-VI, RCA-C) * Experience working with insurance companies, brokerage firms, or logistics/transportation operations; * Intermediate proficiency in Microsoft Office Suite; **What do we offer?** * Hybrid work model (2 days per week onsite) * Flexible working hours * Meal allowance * Food allowance * Health insurance * Dental insurance * Life insurance * Private pension plan * Home office allowance * 6-month maternity leave * 60-day paternity leave * Daycare allowance * Nanny allowance * Special allowance for children with disabilities * Travel insurance * Gym partnership program * Mini Friday * Birthday day off * Personal support and social guidance program * Partner discounts * LinkedIn Learning access * Profit-sharing program (PLR) If you identify with our values, join our team! We’re waiting for you! \#JoinAXA ***By applying, you authorize AXA SEGUROS S/A, companies within the same economic group, and their suppliers and/or partners to process your personal data for participation in the selection process. Data processing will comply with Brazil’s General Data Protection Law No. 13.709/2018 and AXA’s Data Privacy Policy, available for consultation at*** ***https://www.axa.com.br/politica\-de\-privacidade/******.
João Silva
Indeed · HR
João Silva
Indeed · HR
