JUNIOR CUSTOMER EXPERIENCE ANALYST

Description

**Nice to meet you, we are Qive** The **leading platform for accounts payable automation**, powered by technology, reliable data, and expert people. We are a team that thinks big, acts with urgency, values people, and builds configurable, scalable, and reliable solutions with strategic support. Our journey is guided by a simple purpose:‍ to redefine the entire accounts payable cycle for companies — addressing challenges across controllership, procurement, tax, treasury, and accounts payable. We process over 3.8 billion invoices, and more than 210,000 CNPJs of all sizes trust Qive’s secure infrastructure. Join this revolution and redefine your career at Qive. **Responsibilities and objectives for this role** Provide customer support, resolving issues and questions while identifying expansion opportunities for accounts to be pursued by the negotiation team. * Customer support; * Collaboration with internal support teams to resolve requests; * Proactive voice in proposing improvements; * Identification of negotiation opportunities; **Requirements** * Familiarity with multichannel support: Experience or aptitude for supporting customers via chat, email, and voice; * Prior experience with support tools: Previous work with tools such as Zendesk or other CRM systems (e.g., HubSpot); * Basic understanding of consultative support: Experience or aptitude in identifying business hooks and opportunities during support interactions to relay to the expansion/sales team. **Bonus points if you have** * Familiarity with fiscal or financial routines; **Benefits** * Unimed health insurance plan with nationwide coverage, no monthly premium deductions or co-payments for our Qivers and their children; * Dental insurance plan with nationwide coverage, no payroll deductions, and option to include children, relatives, parents, and in-laws; * Flash Flex benefit with a highly competitive value, accepted at restaurants, supermarkets, bakeries, mobility services, wellness, healthcare, education, culture, and entertainment — with no payroll deductions; * As we grow, so do our Qivers! We offer a market-competitive Profit Sharing Program (PPR); * Extended maternity and paternity leave, including for adoption and same-sex couples; * Financial assistance of R$ 1,000.00 for Qivers during the first three months following childbirth or adoption; * Guapeco: Corporate pet health insurance for any type of pet, with unrestricted access and reimbursement system; * Daycare or babysitter allowance for children up to six years old; * Total Pass; * Alelo Multibenefits Card; * Life insurance. **And more** * Remote work, geographic freedom anywhere in Brazil; * We provide all necessary equipment to set up your home office; alternatively, we have an office in São Carlos/SP with free parking, complimentary snacks and beverages, and a relaxed environment.; * A learning and development environment that encourages continuous growth, individual development, feedback, and teamwork; * We prioritize well-being, offering free online classes in Yoga, Meditation, and Occupational Gymnastics; * For mental health and development, we partner with Ana Health, Vamos Escrever, and Cambly. **Diversity and Inclusion at Qive** At Qive, we believe diversity transforms and inclusion drives us forward. We continuously strive to ensure a safe environment where everyone has the freedom and respect to be their authentic selves. To turn this commitment into action, we have Diversifique: our Diversity, Equity, and Inclusion Committee. We count on you to make a difference and change the game — regardless of your gender identity, sexual orientation, race, beliefs, disability, or social class. Come build the future with us! **Personal Data Privacy** In our recruitment processes, we collect and process personal data provided through the job application form (including data entered in each field of the form and data present in the attached resume), as well as data that may be requested in subsequent stages. Qive will not access any other data outside these scenarios. The purpose of data collection is solely for candidate identification, communication, and evaluation. We also inform you that we manage all job openings exclusively through the InHire system and have no affiliation with other platforms where our job postings may appear. Therefore, if you are applying to our positions through any channel other than our official website or InHire, we recommend reviewing the respective terms and privacy policies of those platforms. For questions regarding personal data, please contact us using the channels specified in our Privacy Policy.