Job Summary: Maxpar is seeking a Claims Assistant to negotiate low-value service orders with its network of accredited workshops and dealerships, aiming for speed, quality, and appropriate cost. Key Highlights: 1. Agile, empathetic, and high-quality customer service. 2. Seeks growth, professional development, and enjoys challenges. 3. Opportunity to work with an outstanding and welcoming team. Hello! Have you ever imagined building your career at a company with over 6,000 employees, recognized for operational excellence, people development, and innovation? **Maxpar**, part of the **Autoglass Group**, is the most comprehensive assistance provider in the country, offering mobility, property, life, and wellness solutions—with agile, empathetic, and high-quality service. We are looking for a **Claims Assistant**, whose mission will be to resolve issues for insured vehicles by negotiating low-value service orders—per department classification—with our network of accredited workshops and dealerships, achieving resolution in the shortest possible time, with the highest quality, and at an appropriate cost. **If you seek growth, professional development, and enjoy challenges and results, this is the place for you!** * **All our job openings are open to persons with disabilities. Visit our careers page (****https://carreiras.autoglass.com.br/)** **to explore available opportunities.** **Responsibilities and Duties** * Negotiate low-value vehicle parts—per department classification—with accredited workshops and dealerships; * Prioritize urgent customer requests to prevent complaints; * Contribute to identifying departmental issues and support their resolution; * Innovate and improve processes; * Make telephone calls to policyholders and insurance brokers whenever necessary; * Support staff departments in resolving customer service issues upon request; * Regulate claims to prevent fraud; * Perform other related duties. **Requirements and Qualifications** * Exclusively for Persons with Disabilities; * Completed or ongoing undergraduate degree in Business Administration, Production Engineering, or related fields; * Proficiency in Excel; * Experience in negotiation and customer service is desirable; * Availability to work on-site. **Key Competencies Required for Success:** * Strong communication skills; * Negotiation ability; * Excellent interpersonal skills; * Planning and organizational capability; * Goal- and results-oriented mindset; * Focus on continuous improvement; * Decision-making ability. **Preferred Qualifications:** * Experience in commercial roles; * Experience in sales. **Additional Information** **What Does the Autoglass Group Offer?** * **To Support Your Daily Life:** Base salary + variable compensation; Transportation allowance; Meal and/or food vouchers; Opportunity to work and exchange daily knowledge with an outstanding and welcoming team; Childcare allowance; Pharmacy benefit plan (payroll deduction); Payroll-deducted loans; Wellhub (discounts at gyms). Your birthday matters to us—you’ll receive a day off; Ah! Here, we celebrate Employee Day at Maxpar by sending a small gift to all employees. * **To Support Your Physical and Mental Health:** Health insurance—at no monthly cost—for you and your dependents; Optional dental plan, extendable to dependents; Life insurance; * **To Enhance Your Workday:** Breakfast and afternoon coffee; ️ Relaxation zone: Decompression room and TV-equipped space; Cafeteria (with refrigerator and microwave) where you can bring your favorite meals; * **To Support Your Development:** Partnerships with multiple universities and language courses (employee discounts); Benefits Club (offering discounts ranging from 5% to 50% with various partners). We are a Brazilian group that believes innovation and technology can drive business development, empower people, optimize processes, and deliver high-quality services and products. Our journey began with **Autoglass**, an extensive network of over 80 stores across Brazil, specializing in automotive glass and parts. Our growth opened doors to new businesses integrated into the Group. Today, we are also a reference in the insurance and affinity markets through **Maxpar**. In our most recent expansion, we announced a new pillar focused on innovation, technology, and digitalization of operations—represented by **b4b tech**. We believe that, together, our businesses can generate positive economic, social, and environmental impacts in the markets we serve, in the lives of our employees, and in the communities where we operate. Ultimately, we exist to provide solutions that improve people’s lives—this is the purpose that unites and strengthens our businesses. If you identify with a company that values diversity, respect, ethics, tolerance, social responsibility, and a constant pursuit of innovation and continuous improvement, join us in building your career at the Autoglass Group!
João Silva
Indeed · HR
João Silva
Indeed · HR
