**Are you passionate about leadership and do you have a strategic mindset?** Do you enjoy challenges, perform well under pressure, and are driven by high-performance results? Do you have experience managing customer service teams and know how to guide people with a focus on prevention and safety? Then this opportunity is for you! **We are looking for a Supervisor for our Corporate Account Opening Center!** If you possess an analytical mindset, an owner's mentality, and want to make a difference, join our team! **Turn challenges into real achievements.** **Join us in leadership.** \#vemserinterfile **Responsibilities and Duties** **Your day-to-day will include:** * Monitor and control key operational indicators, ensuring the team’s high performance; * Encourage self-development through continuous and constructive feedback, fostering an engaging and motivating work environment; * Evaluate employee performance based on operational reports, identifying opportunities for training and development; * Monitor available reports and data, ensuring efficient supervision of individual and collective results; * Focus entirely on the customer, guaranteeing fast, high-quality, and personalized service; * Respond promptly to requests, maintaining a solution-oriented, empathetic, and professional attitude; * Serve as a reference for clear, transparent communication and results presentation to the team and stakeholders; * Lead a specialized team responsible for document evaluation, ensuring accurate processes. **Requirements and Qualifications** **Prerequisites:** * Minimum age of 18 years; * Completed or ongoing undergraduate degree. **Desired Experience:** * Prior experience in customer service and/or Back Office activities; * Leadership experience, specifically as an Operations Supervisor; * "Hands-on" profile, capable of aligning execution and strategy; * Experience managing teams, autonomy in decision-making, and focus on result planning. **Technical Knowledge:** * Intermediate proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); * Familiarity with Office 365 tools such as Forms and SharePoint. **Behavioral Competencies:** * Owner's mentality and sense of responsibility; * Resilience and adaptability to change; * Analytical profile, focused on data and results; * Flexibility and strong interpersonal communication skills. **Work Location:** * Taboão da Serra (SP) — Easily accessible from Vila Sônia Station (Metro – Yellow Line), approximately 20 minutes from the site; **Additional Information** **Salary** R$ 3\.541,47 **Working Hours** Morning / Afternoon Night **Work Schedule** 218:45 per month \| 5x2 and 6X1 **Benefits** * Transportation Allowance; * Medical Assistance; * Dental Assistance; * On-site Meals (Cafeteria); * Educational partnerships offering course discounts; * Career Development Plan; * Life Insurance; * Funeral Assistance. * WellHub (GYMPASS) * Bulla (multi-benefits) * Sesc **Work Location:** Avenida Paulo Aires 40, \- Parque Pinheiros \- Taboão da Serra \- SP, 06767\-220, Brazil. Easy access from Vila Sônia Metro Station \- Yellow Line \- 20 min. from the site. With over 30 years of experience and a solid presence in the BPO sector, we support companies across various industries by providing back-office solutions—reducing bureaucracy and increasing agility in routine and complex processes. Aligned with market transformations and leveraging innovation, we use cutting-edge technology to deliver the best outcomes for our clients. Through specialized agents and process automation, we contribute to reducing processing and document analysis time for procedures such as corporate account onboarding, credit origination, medical billing, legal BPO, vehicle financing, payroll-deductible loans, real estate, credit cards, and more. Since 2019, we have been part of Atento, Latin America’s leading provider of customer relationship services and business process outsourcing—and one of the world’s top five providers. To begin your selection process, please ensure all your information is up-to-date and complete. You may apply to all positions of interest available on our website; however, we recommend completing one application before starting another, okay!? **\#VempraInterfile \#AtentoBrasil :)**
João Silva
Indeed · HR
João Silva
Indeed · HR
