Technical Support Analyst

Description

Job Summary: Provide technical support to users for hardware, software, and systems, with a focus on customer service and organization. Key Highlights: 1. Opportunity to work in technical support and IT routines. 2. Customer service skills and teamwork are highly valued. **Responsibilities:** * Provide technical support to users; * Support for hardware, software, and systems; * Log and track support tickets; * Assist with routine IT tasks. **Requirements:** * Knowledge of computer science and technical support; * Strong customer service skills; * Organizational skills and ability to work in a team. **Preferred Qualifications:** * Prior experience in technical support or help desk; * Basic knowledge of Microsoft 365; * ITIL certification. **Compensation Package:** Fixed salary + Cost-of-living allowance + Benefits. **We Offer Benefits Such As:** * Health and dental plan subsidy; * Life insurance; * Career development program; * University benefit. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. **Work Location:** Jardim Goiás - Goiânia - GO **Employment Type:** Full-time / CLT Minimum Education Level: Bachelor's Degree Desired Education: *Computer Engineering, Bachelor's Degree