Senior DevOps / SRE Analyst

Description

**About the position** We are looking for a **Senior SRE / Application Support Analyst** to operate, ensure reliability, and provide support for critical applications developed in **.NET**, contributing to guaranteeing system availability, stability, and performance. This professional will be responsible for **incident diagnosis and resolution, application monitoring, production behavior analysis, and continuous improvement**, collaborating with **Engineering, Infrastructure, DevOps, and Architecture** teams. The role requires an analytical mindset, strong troubleshooting skills, and interest in advancing practices related to **observability, automation, and operational reliability**. **Key responsibilities:** * Ensure production environment availability and stability. * Investigate and resolve incidents reported by customers. * Act swiftly to restore impacted services. * Identify systemic failures and direct corrective actions to responsible teams. * Request improvements to monitoring and observability. * Participate in production changes and deployments. * Proactively work to reduce incident recurrence. **Desired behavioral profile:** * Strong communication skills. * Ability to work effectively in teams. * Flexibility to operate across diverse scenarios and demands. * Adaptability to changing priorities and circumstances. * Analytical mindset with a problem-solving orientation. * Sense of responsibility and collaboration. **Nice-to-have qualifications:** * AWS knowledge. * Azure. * Linux administration. * Microsoft IIS. * Basic database knowledge. * Experience with infrastructure beyond the application layer. * Residency in São Paulo. * Work model: + Professionals based in São Paulo: hybrid, with 1 day per week on-site. + Professionals from other locations: remote. Work hours: 08:00 to 18:00 \- With a 1h30 lunch break