Junior Support Engineer

Description

We are looking for someone curious and proactive, who can easily learn new technologies and is eager to find intelligent solutions to everyday challenges. We value clear and objective communication—both when interacting with technical teams and when supporting users—as well as someone who enjoys collaborating to keep our systems stable, reliable, and continuously evolving. Since we maintain systems online for customers who depend on high availability, **this position requires on-call availability.** **Responsibilities and Duties** **What you will be responsible for:** * Monitor and respond to production incidents. * Analyze and optimize system performance. * Propose and implement architectural and process improvements. * Automate monitoring and failure recovery routines. * Collaborate with engineering teams to evolve systems. * Ensure quality and reliability of deliverables in production environments. * Create reports and execute large-scale operations. **Requirements and Qualifications** **What we’re looking for:** * Experience with debugging and log analysis. * Familiarity with GCP or cloud computing concepts. * Basic knowledge of TypeScript and JavaScript. * Experience with SQL and relational databases (PostgreSQL, MySQL). * Ability to document incidents and solutions clearly and concisely. * Analytical mindset and focus on solving problems efficiently. * Clear communication skills for engaging both technical and non-technical audiences. * Strong organizational and prioritization skills to handle multiple demands. * Proactivity and continuous learning mindset. **Nice-to-haves** * Experience with mobile platforms (iOS/Android). * Knowledge of CI/CD and process automation. * Experience with observability (monitoring, metrics, tracing, and logs). * Experience supporting and maintaining production systems. **Additional Information** **What it’s like to work at Wave** ---------------------------- At Wave, you’ll find a dynamic, evolving environment where you can propose solutions, take ownership, and do many things for the first time. Here, everyone has an active voice, real impact on decisions, and the freedom to innovate. We are a fully remote startup, meaning we trust people to deliver their best work from wherever they are—autonomously, transparently, and collaboratively. **Employment model:** Individual Contractor (PJ). **Work format:** Remote — we work from anywhere. **Our culture** ----------------- **Be so good they can't ignore you:** We solve problems at their root, deliver with quality and depth (grounded in data and best practices). **Care for people:** Because we are diverse and strive to build an environment that expands people’s worldviews and careers. **Customer-centric heart:** We focus on the value we help customers achieve by solving meaningful problems. **Passion for practice:** We believe in learning by doing—and that a well-executed good idea is better than a brilliant idea that never leaves the drawing board. **Wave is a movement toward digital transformation for major industries across Latin America—enabled by accessible, reliable, and incredibly efficient technology, at scale.** Technology and customer needs have evolved significantly over the past decades, while many large enterprises continue operating with legacy structures and solutions. Our mission is to help these organizations become more digital and simpler—building better customer journeys while gaining financial and operational efficiency. Today, most of our team (80%) works in technology—engineering, design, and product. We deeply value **what we do** and **how we do it**, caring for one another and fostering an environment where work has purpose and real impact. This drives us to **solve meaningful problems**, reducing inefficiencies across processes. We know many of these challenges are complex, and what brought us here won’t necessarily carry us forward. That’s why we cultivate a culture of **autonomy** and **continuous learning**, where curiosity and the desire to grow are fundamental. We believe that by fostering people’s growth—as professionals and human beings—we create a space where people feel good, challenged, and empowered to develop while (intra)entrepreneuring together—building a global, enduring, and impactful tech business. **Come expand your world (and your career) with us.**