Customer Service

Description

Job Summary: Work in the CSR area, managing customer registration and Master Data, processing orders, tracking deliveries, handling sales documentation and complaints, as well as invoicing collection. Key Highlights: 1. Proven experience in CSR, preferably in chemical industries 2. Customer relationship focus and strong interpersonal skills 3. Knowledge of SAP and indirect sales processes **Job Description:** **Work Location:** Jandira \- SP **Working Hours:** Monday to Friday, business hours **Brief Description:** ➡️ Work in the CSR area, registering new customers in SAP and maintaining up-to-date customer Master Data; managing customer orders, including order acceptance, entry, change management, delivery tracking, and exception handling; sending Indent sales documentation; processing customer complaints and complex issues; collecting invoices, credit/debit notes, and rebates; and performing other related and inherent duties. **Requirements:** ✅ Completed undergraduate degree; ✅ Fluent English; ✅ Intermediate Spanish is considered a plus; ✅ Proven experience, preferably in chemical industries; ✅ Strong customer relationship skills and well-developed interpersonal abilities; ✅ Knowledge of indirect sales processes and SAP system. **Benefits:** ✔️ Medical Assistance ✔️ Dental Assistance ✔️ Life Insurance ✔️ Gym Membership – Total Pass ✔️ Meal/Voucher Allowance ✔️ On-site cafeteria available daily ✔️ Birthday Gift ✔️ Private Pension Plan ✔️ Pharmacy Benefit ✔️ Profit Sharing (PLR) ✔️ On-site Parking – Free ✔️ Educational Incentive