Operational Strategy and Risk Analyst

Description

Job Summary: The Operational Strategy and Risk Analyst supports the identification and assessment of risks in projects and processes of the Shopee Marketplace, developing mitigation plans and investigating incidents. Key Highlights: 1. Identify and map projects and processes of the Shopee Marketplace 2. Assess potential risks and develop mitigation plans 3. Collaborate with multidisciplinary teams to resolve problems Department Cross Border eCommerce LevelExperienced (Individual Contributor) LocationSão Paulo The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us. **About the Team:****About Shô** At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and accelerating our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you’ll face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil — creating positive impact in the lives of millions of people. **Work Model** We adopt a hybrid work model, which allows individuals to adjust their work environment according to their personal needs while promoting collaboration and interaction in the office. **Your Mission** Responsible for supporting the identification of projects and processes across the entire Shopee Marketplace operation and assessing associated risks. Responsibilities for this role include mapping initiatives, conducting risk assessments, and collaborating with various business areas to develop effective mitigation plans. You will also support operational incident investigations, validate financial losses, and document initiatives aimed at preventing recurrence of such events. By combining analytical capability, problem-solving skills, and collaboration with multifunctional teams — including regional teams — the Operational Strategy and Risk Analyst plays a critical role in strengthening operational resilience, ensuring effective risk management, and promoting sustainable business practices.**Job Description:****Your Day-to-Day:** * Identify and map projects and processes across different areas of Shopee. * Assess potential risks associated with initiatives and support the development of mitigation plans. * Collaborate with multidisciplinary teams (Business Development, Marketing, Operations, etc.) to solve problems and develop effective solutions. * Investigate operational incidents, analyze root causes, validate financial losses, and structure initiatives to prevent recurrence. * Maintain organized and up-to-date documentation and tracking of risks, incidents, and mitigation actions. * Prepare clear and concise reports on risk assessments, incidents, and delivery status for leadership. * Ensure tracking and control of deliverables related to risk management and compliance, guaranteeing timely execution. * Contribute to strengthening the organization-wide risk management culture and operational resilience. **Requirements:****What You Need to Take on This Challenge:** * Bachelor’s degree in Business Administration, Engineering, or related fields. * Proficiency in Microsoft Office, especially Excel, SQL, and Google tools (Google Sheets and Google Slides). * Advanced English proficiency. * Experience in consulting, compliance, risk management, operations, or similar areas, with involvement in multidisciplinary projects and problem-solving in partnership with various departments. **Benefits:** * Medical and dental insurance, extended to dependents; * Partnership with Gympass and TotalPass; * Flexible meal/food allowance; * Transportation allowance, mobility allowance, or on-site parking; * Flexible benefit; * Zenklub; * Discretionary annual bonus, tied to performance. **Diversity and Inclusion** We value diverse talent and encourage applications from people of all backgrounds, without distinction based on race, gender, sexual orientation, disability, age, or any other characteristic. We continuously work to foster an inclusive environment, with initiatives and affinity groups that strengthen an increasingly inclusive culture. We want to be the place where you can be yourself, grow autonomously, and help transform the future alongside us. It is precisely through this plurality that we generate impact and build the future of e\-commerce in Brazil. **WHAT MAKES YOU UNIQUE MAKES US BETTER** N\-A50