Segment Strategy Analyst

Description

Job Summary: Opportunity to work in the Segments area, focused on transforming the client service model and building an integrated view of the customer experience. Key Highlights: 1. Transform the service delivery model and build an integrated customer view 2. A team passionate about analytical rigor and implementation focus 3. Holistic company perspective and interface with diverse teams **About Us** XP Inc. is one of Brazil's largest independent financial institutions, owner of brands including XP, Rico, Clear, XP Educação, InfoMoney, among others. With over 4.6 million active clients and assets under custody exceeding R$ 1.1 trillion, XP Inc. has been transforming the financial market for 24 years to improve people's lives. Guided by four core values \- **Big Dreams, Entrepreneurial Spirit, Customer Focus, and Open Mind** \- XP Inc. continuously seeks top talent with the ambition to achieve the impossible. **About the Opportunity** ------------------------ This opportunity is for the Segments area, which aims to transform how XP serves its clients and build an integrated, company-wide customer view while connecting the customer experience globally. This is a team passionate about analytical rigor and implementation focus; you’ll thrive here if you possess a holistic view of the company and regularly interface with channel, product, and technology teams. Learn more about our day-to-day life on Instagram and LinkedIn. Check our reviews on Glassdoor. **What We’re Looking For** -------------------- **Essential Requirements:** * Analytical profile, with experience in planning and/or business unit management (e.g., Business Intelligence, Strategy, FP\&A) * Knowledge of finance * Ability to coordinate multiple stakeholders * Advanced proficiency in PowerPoint and Excel * Adaptability to constant change **Preferred Qualifications:** * Experience in the financial market or in FP\&A / planning * Skill in developing business cases **Challenges and Impact** ---------------------- * Customer data analysis, evaluating results (revenue and margin) by channel, product, and customer profile. * Defining the segment strategy across the entire company. * Pricing strategy * Customer value proposition * Service delivery model * Supporting implementation of the segment strategy * Monitoring meetings for initiative outcomes * Strategy review, governance, and KPI tracking * **Process Steps** * **Initial Screening**: Resume review to assess alignment with qualifications and job requirements. * **Recruitment Team Interview**: Discussion regarding expectations for the role and professional goals. * **Leadership Interview**: A conversation to explore your vision and how you can contribute to the team and company. * **Peer Interview**: Interaction with future colleagues to evaluate synergy and teamwork. * **Offer**: Presentation of the employment proposal, including remuneration and benefits details. **Benefits:** Health and Well-being: * Comprehensive health plan with no co-payment (including for dependents) * Dental plan * Wellhub (Gympass) * Zenklub * Life insurance * iFood Benefits (flexible VA and VR) * Transportation allowance * New Value (benefits club) * Parental leave: 6-month maternity leave and 20-day paternity leave. * Childcare allowance Financial Life * Exclusive investment funds * Investment advisory services * XP Visa Infinite card with no annual fee * Credit solutions (payroll-deductible loans, home equity loans, real estate CCBs, etc.) **Flexible In-Person Work Model** Our work model varies by function, ranging from fully in-person for business-facing roles to greater flexibility for other teams. We follow a model with higher in-person frequency, always guided by flexibility and autonomy aligned with our entrepreneurial culture. At XP Inc., we value personal interactions and believe office space serves as a tool to strengthen workplace relationships. * *By proceeding with your application, you declare that you have read, understood, and agree to the XP Inc. Group’s Privacy Policy and those of its vendors and partners supporting the selection process. The XP Inc. Group may use artificial intelligence solutions to assist the recruitment team throughout the process, which may involve processing your personal data for this purpose, in accordance with the principles of the General Data Protection Law and the XP Inc. Group’s Privacy Policy.*