Platform Change Management Analyst

Description

We are seeking a Platform Change Management Analyst to work on change governance within a broad, complex, and global SAP environment comprising multiple technology layers and diverse products supporting critical operations in the Oil & Gas sector. This professional will be responsible for coordinating and controlling the IT governance process related to changes in systems and infrastructure, ensuring that all requests are evaluated, prioritized, and executed in accordance with established processes, risk criteria, and Management of Change (MoC) policies. The position requires prior experience in IT governance processes, change management, and large-scale corporate environments, as well as strong ability to interact with technical teams, stakeholders, and global teams. **Key Responsibilities** -------------------------------- * Manage the full lifecycle of change governance in complex, mission-critical SAP environments. * Evaluate, prioritize, approve, or reject change requests based on governance criteria, risk, and business impact. * Coordinate large-scale IT infrastructure deployments involving systems and technologies distributed across multiple sites, locations, and countries. * Serve as the support point for users, technical teams, system owners, and stakeholders on matters related to the Change Management process. * Identify, log, and track issues, incidents, and improvement opportunities within the ticketing system modules under the team's responsibility. * Harmonize and coordinate changes across SAP environments and associated components, including Network, Operating System, Database, and other involved technologies. * Develop and present governance metrics, KPIs, and reports for various audiences and organizational levels. * Ensure that changes and communications originating from Service Infrastructure areas are duly approved, fit for purpose, and understandable to end users. * Ensure compliance of changes with internal SAP governance processes and MoC policies. * Drive continuous improvement of processes, operations, and support practices related to Change Management. **Required Experience** -------------------------- * 3–5 years of experience working in IT governance processes. * Practical experience in Change Management within large-scale corporate environments. * Experience in complex, integrated SAP environments. * Experience with large-scale enterprise programs and multiple infrastructure technologies. * Experience working with global teams and stakeholders from different functional areas. * Experience in agile methodology environments. **Qualifications and Technical Knowledge** ------------------------------------------ * Knowledge of ITIL (Information Technology Infrastructure Library). * Knowledge of ITSM (IT Service Management). * ITIL certification will be considered an advantage. * Knowledge of infrastructure services and corporate technologies relevant to the client’s environment. * Knowledge of IT governance and Change Management processes. * Familiarity with SAP environments and related components, such as Network, Operating System, and Database. **Behavioral Competencies** -------------------------------- * Excellent interpersonal and communication skills. * Ability to influence decisions through negotiation, persuasion, and consensus building. * Analytical mindset for resolving issues related to processes, systems, and inter-team relationships. * Proactivity and ability to manage priorities. * Ability to work under pressure and handle multiple concurrent demands. * Organization and discipline to ensure consistent communication within the area of responsibility. * Ability to collaborate effectively in global, multicultural environments. **Academic Qualifications** ---------------------- * Bachelor’s degree in Computer Science, Engineering, or a related field.