Operations Analyst

Description

How about impacting lives by joining a company that drives innovative solutions and technological advancement in Brazil? If you share this purpose, check out our opportunity and join us: **\#ComeWithUs** **\#BeAttus!** **First and foremost, an important point:** Recognized by GPTW as one of the best companies to work for, Attus delivers intelligent solutions for judicial and advisory process management to State and Municipal Prosecutors’ Offices. **What are we looking for?** People who embody honesty, excellence, respect, and recognition of results — and who are ready to deliver their best every day, with ethics, innovation, and teamwork. How about impacting lives by joining a company that accelerates new solutions and technological advancement in Brazil? **About the role\_** We are seeking an **Operations Analyst** to work in one of our largest public-sector operations. You will be responsible for managing data, anticipating risks, tracking commitments, and providing visibility to support decision-making. This is not a position involving "updating spreadsheets" or "forwarding billing requests." We seek an analytical, organized, proactive, and solution-oriented individual who is comfortable with the challenge of managing a high-volume operation. **Does this role suit you?** **Responsibilities and duties** **In this role, you will...** Organize and track requests, incidents, recurring issues, deliveries, projects, pending items, escalations, and client priorities. Analyze metrics, volumes, trends, delays, recurrences, and bottlenecks; build and maintain operational dashboards and dashboards. Prepare executive summaries, impact analyses, early alerts, and recommendations for management. Ensure traceability for incidents and recurring issues, distinguishing emergency fixes from permanent solutions and monitoring recurrence. Coordinate with delivery teams (Support, Product, Engineering, Infrastructure, Data, BI, Projects, Commercial), ensuring clarity on ownership, deadlines, impact, and next steps. Support tracking of forecasted, actual, pending, and at-risk revenue, contractual evidence, and milestones. Produce weekly and monthly reports, prepare agendas and minutes, document decisions, and track action plans to completion. **Does this resonate with you? Let’s see what you’ll need to join this team!** **Requirements and qualifications** **Technical and behavioral requirements for this role are:** **Technical\_** Data analysis and indicator/KPI development. Proficiency in spreadsheets (Excel/Sheets — formulas, pivot tables) and dashboards/BI tools. Use of automated tools and Artificial Intelligence to optimize processes. Process organization and request management. Basic understanding of incident management (logging, impact, recovery, root cause). Basic understanding of project management (timelines, milestones, dependencies, risks). Basic financial analysis (revenue and pending item tracking). Preparation of executive reports, documentation, and traceability. **Behavioral\_** Organization, discipline, and strong sense of priority (distinguishing urgent from important). Clear and concise communication (written and verbal). Analytical ability and systemic vision — distinguishing fact, hypothesis, and opinion. Proactivity, attention to detail, and respectful accountability. Composure under pressure and responsibility for commitments made. Collaborative attitude and client focus. **Nice-to-have qualifications:** Prior experience in operations, service desk/support, PMO, or high-volume contact centers. Experience with service desk/ticketing tools (e.g., Zendesk) and task/issue management tools (e.g., YouTrack, Jira). Knowledge of Kibana, Postman, Camunda, SoapUI, or equivalent integration/analysis tools. Familiarity with BI tools (Power BI, Looker, Metabase, or similar). Experience in the public sector, prosecutors’ offices, or courts, including knowledge of procedural phases. **If this sounds like you, apply now and unlock your potential too!** **Additional information** **Last but not least! Check out our (and potentially yours) benefits...** **Health and Well-being** Health insurance: Comprehensive care for your health. Life insurance: Security and peace of mind for you and your family. Discount partnerships: Access to pharmacies, nutritionists, and psychologists at special rates. Well-being app (Clude): Encouragement for physical activity and overall well-being. Total Pass: Access to a wide network of gyms near you. Workplace gymnastics: Active breaks to care for your body during work. **Financial Benefits and Allowances** Meal allowance: For CLT employment contracts. Caju card: Special birthday gift in your birth month. Home office allowance: Support to set up a comfortable and productive workspace. Education allowance: Incentive for your academic and professional development. Reading allowance: Encouragement to expand your knowledge. **Development and Career** Continuous development: Programs and initiatives to accelerate your career. Innovation Program: A space where you can bring your ideas and make a difference. Dual Screen: Appropriate tools for improved productivity. **Flexibility and Quality of Life** Fully remote position: Work from wherever you feel most comfortable. FreeDay Off Moment: We encourage breaks for disconnection and rest. Graduation day off: Celebrating your achievements with you. Newborn gift for employees’ children: A small token to celebrate the arrival of a new family member. Paternal leave return gift: Support upon returning from this important life stage. **Culture and Engagement** Friendly and collaborative environment: A team that supports and grows together. Eco-friendly welcome kit: Begin your journey with us sustainably. Sustainable culture: Practical actions such as composting encouragement. Virtual social live events: Moments to celebrate and connect with the team. Ongoing campaigns: Engagement initiatives throughout the year. **Attus**, part of Eloware Group, offers a digital prosecutors’ office solution powered by **artificial intelligence**, supporting fiscal enforcement management, extrajudicial collection, judicial litigation, and advisory services. Combining expertise, **innovation, and technology**, Attus **simplifies** prosecutors’ activities securely, **boosts** their productivity, and **enhances** the outcomes of prosecutors’ offices. Embedded in a strong culture of **innovation and humanization**, the company has been certified as a **great place to work** by Great Place to Work (GPTW). In 2025, we achieved an impressive **90% trust score**, reinforcing our commitment and care for our team members. **Join the Attus team!**