About Brange Media Group Brange Media Group is more than an information intelligence company. We are a robust ecosystem focused on communication and reputation services, combining proprietary technology, human curation, and a sharp strategic vision. Our purpose is clear: to transform data into a competitive advantage for the brands that trust us. We aim to be a global reference in media and reputation intelligence, offering innovative platforms, actionable data, and solutions that strengthen brands anywhere in the world. **The Position Challenge** ======================== The N1 Support Analyst is responsible for supporting the management and maintenance of Brange Media Group's technological infrastructure, ensuring the full operation of the equipment and systems used in media data capture. Working under direct supervision, the analyst will develop technical and operational skills to ensure the quality, stability, and security of operations, directly contributing to the excellence of client deliveries. **Main Responsibilities:** ================================= **Equipment and Infrastructure Management:** Perform control and monitoring of equipment allocated in different states, ensuring proper functioning and availability for operation. **Signal and Capture Monitoring:** Continuously verify the quality of internet, TV, radio, and audio and image capture system signals, ensuring the integrity and quality of collected data. **Maintenance and Technical Support:** Act in the identification and resolution of technical issues (hardware and software), performing minor repairs and engaging specialized support when necessary. **Internal Support to Employees:** Provide service for internal demands related to equipment (notebooks, mobile phones), access, e\-mails, and work tools. **Access Management and Information Security:** Create and manage access to systems and e\-mails, ensuring information security and proper control of permissions. **Asset Control:** Perform control and organization of company assets (notebooks, mobile phones, media equipment), ensuring traceability and proper use. **Handling Critical Demands:** Act with agility in critical situations that impact operations, ensuring rapid resolution and service continuity. **Continuous Learning:** Seek constant updates on technologies, tools, and best practices in infrastructure and information security. **Deadline Compliance:** Meet demands within established SLAs, ensuring operational efficiency. **Requirements and Qualifications:** =============================== * Technical or higher education in progress/completed in Information Technology, Information Systems, Networks, or related fields. * Basic knowledge in IT infrastructure, networks, and technical support. * Notions of hardware, software, and operating systems. * Basic knowledge in information security (access control, best practices). * Problem-solving ability and analytical thinking. * Organization and attention to detail. * Good communication and user service skills. * Proactivity and sense of urgency.
João Silva
Indeed · HR
João Silva
Indeed · HR
