Junior Support Analyst

Description

Job Summary: An IT technical support professional responsible for full hardware and software management, incident resolution, system configuration, and information security assurance. Key Highlights: 1. Comprehensive remote and on-site technical support 2. Full management of hardware, software, and networks 3. On-site incident resolution **Responsibilities:** * Provide remote and on-site technical support, including installation, configuration, customization, and management of computing resources (hardware and software), as well as equipment upgrades and implementation of new systems, versions, releases, and patches. * Support communication networks and assist users with questions regarding standard market applications and corporate systems. * Detect and resolve IT equipment issues both reactively and preventively. * Verify the operational status of IT equipment. * Support users during in-person meetings, teleconferences, and videoconferences by organizing and configuring required equipment. * Perform on-site incident resolution, service requests, and technical inspections. * Assemble network cables and perform basic verification and identification of UTP cabling infrastructure issues. * Identify and resolve network point and infrastructure issues (LAN, WAN, WLAN) in environments using hubs and switches. * Implement network resource sharing. * Install, replace, and substitute IT equipment and defective components supplied by the CONTRACTOR when outside warranty coverage. * Install, update, and configure security systems (antivirus) and supported operating systems—currently Windows and Chrome OS—as well as any others subsequently adopted. * Configure and install software on computers, notebooks, and tablets. * Remove previous system versions, perform formatting, and configure new virtual environments per the CONTRACTOR's specifications. * Reconfigure existing equipment and software. * Install and configure workstations, printers, network cards, and update drivers. * Provide basic support for computers, printers, peripherals, and accessories at assigned locations. * Replace IT consumables—such as ink cartridges and toner—supplied by the CONTRACTOR. * Perform data loading, purging, and transfer across storage media. * Execute information security actions, including backup, data recovery (recover), virus detection, and disinfection of media and files. * Identify and resolve hardware and software failures and non-conformities, whether in active use or during integration phases. * Assist Educational Units in identifying, describing, and managing the workflow for opening warranty claims with suppliers. **Requirements:** * Completed undergraduate degree. * Proven experience in remote and on-site IT support. * Availability to use personal vehicle for travel. *CTC is an inclusive company. All our positions promote diversity and are open to professionals of all genders, races, ethnicities, ages, sexual orientations, and persons with disabilities (PwD).*