Working at MedSênior means feeling cared for. It means living the purpose of healthy aging, building an inspiring culture aligned with the values we believe in. We are a company in motion, and our expansion offers constant opportunities for everyone. Together, we are Bem\+. We operate in 8 states and have expansion plans—would you like to join this purpose? Learn more about open positions and apply. Our job openings are also valid for PCD candidates. \#MedSênior \#jobopenings \#hiring \#opportunities \#technology \#health \#hiringnow **Important: We do not charge any fees during our selection processes.** **Responsibilities and duties** * Monitor and triage tickets in real time on the HugMe and Zendesk platforms, prioritizing critical cases, preliminary demands, and medical emergencies; * Analyze data by investigating the beneficiary’s history in internal systems and registration tools to support defining the optimal service strategy; * Collaborate closely with internal departments—including Network, Audit, and Billing—to coordinate case handling and track resolution progress with responsible analysts; * Draft, review, and publish public and private responses on Reclame Aqui, ensuring empathetic, accurate, and resolution-oriented communication within established SLAs; * Proactively contact beneficiaries via phone and/or chat to humanize service, clarify doubts, and manage high-complexity cases; * Conduct negotiations and propose solutions aligned with ANS guidelines, aiming to increase beneficiary satisfaction, customer retention, and reduce NIPs and cancellations; * Record and update information in the CRM, ensuring full traceability of interactions and proper case follow-up; * Monitor closed cases and execute post-service and back-office actions, encouraging positive feedback and strengthening the company’s reputation. **Requirements and qualifications** * Completed or ongoing undergraduate degree; * Prior experience in case analysis and handling complaints on Reclame Aqui and other public-facing media; * Experience delivering customer service and conducting customer surveys either in person or via phone; * Intermediate proficiency in Microsoft Office (PowerPoint and Excel); * Excellent verbal and written communication skills, organizational ability, proactivity, attention to detail, and teamwork; * Preference given to candidates with prior experience in the health sector. **Additional information** * Benefits: Meal voucher, Health and Dental Plans, Gympass, birthday leave, psychological support, and transportation allowance. It means living the purpose of healthy aging, building an inspiring culture aligned with the values we believe in. We are a company in motion, and our expansion offers constant opportunities for everyone. Together, we are Bem\+. We are a market reference in senior care, offering beneficiaries more than just a health plan—a comprehensive, integrative assistance throughout the healthy aging process. Founded to serve individuals aged 49 and above, our journey has been built upon preventive medicine and innovation. Our purpose is to deliver the best care experience in support of healthy aging—always humanely, with the care every beneficiary deserves.
João Silva
Indeed · HR
João Silva
Indeed · HR
