Junior Field Services Analyst

Description

This professional will be responsible for responding to and resolving technical tickets, providing on-site and remote support, installing and configuring equipment and software, as well as supporting IT asset management and simple projects within the area. Knowledge of **Windows, Office Suite/Microsoft 365, hardware, and basic networking concepts** is essential, along with prior experience in Service Desk. We seek someone with strong communication skills, a collaborative mindset, and problem-solving ability. Familiarity with **Active Directory, information security, and certifications such as ITIL** are considered advantages. **Responsibilities and Duties** * Provide on-site and remote technical support to users. * Perform installation, configuration, and maintenance of desktops, notebooks, printers, and peripherals. * Support installation and updates of operating systems (Windows) and corporate software. * Replace hardware components, perform basic diagnostics, and open tickets when necessary. * Log, track, and close tickets in an ITSM tool, ensuring data accuracy and quality. * Assist in IT asset management (inventory, delivery and return control). * Support configuration of access permissions, basic networks (Wi\-Fi, cabling, VPN). * Follow IT processes, information security policies, and best practices. * Support simple IT projects, such as rollouts, upgrades, and equipment replacement. * Maintain organization of the technical environment and equipment stock. **Requirements and Qualifications** **Knowledge of:** * Windows 10/11 * Office Suite / Microsoft 365 * Hardware (desktops, notebooks, and peripherals) * Basic networking concepts (IP, DNS, DHCP) * User support and technical assistance fundamentals. * Basic familiarity with ticketing tools (Service Desk) is desirable. * Prior experience in Service Desk or Field Services **Advantages:** * Prior experience in Service Desk or Field Services (mandatory). * Basic knowledge of Active Directory. * Awareness of corporate antivirus solutions and information security. * Entry-level certifications (e.g., ITIL Foundation, Microsoft, or similar). **Additional Information** At Daycoval, we understand that caring for our employees is essential to fostering a healthy and productive work environment. Therefore, we offer a comprehensive benefits package—not only providing stability but also enhancing quality of life. Our commitment to your well\-being goes beyond professionalism; it reflects the respect we hold for every member of our team. **Benefits That Value You:** * Medical and Dental Assistance: Full coverage for high-quality medical and dental care. * Meal/Voucher Allowance * Life Insurance * Childcare Assistance: Financial support to help balance work and family responsibilities. * Extended Maternity and Paternity Leave (reinforcing our commitment to a healthy work environment) * Profit or Results Sharing (PLR): Financial recognition for your dedication and contribution to the company’s success. * Performance Incentive Program: Ongoing incentive to achieve individual and collective goals. * Education Support: Assistance for academic and professional development, investing in your growth. * Discount Partnerships: Exclusive benefits across a wide range of products and services through strategic partnerships. * Free Day: Flexibility with one day off to recharge and balance responsibilities. * Totalpass \- Health Incentive: Access to a broad network of physical activities, promoting an active and healthy lifestyle. * Workplace Gymnastics: Enhancing well\-being and motivation among our employees With over 50 years of history, **Banco Daycoval** has built a trajectory based on solid results, business competence, and excellence in financial services. We are a financial institution specialized in corporate lending, personal credit (payroll-deductible loans and vehicle financing), foreign exchange products (international trade and remittances), fund management, and investments. Headquartered in São Paulo (capital), the Bank operates hundreds of service points across 21 states and the Federal District. Our national recognition stems from sound management practices, combined with integrity and consistency in conducting business. Daycoval also maintains a branch in the Cayman Islands, serving as a key instrument for resource acquisition and correspondent banking relationships, supporting international operations and business. **Join Us in Building the Future!** Here, you’ll work with cutting-edge technologies and collaborate with a team passionate about innovation. Our technology division leads strategic projects, with emphasis on initiatives in artificial intelligence, data, and information security. Our environment is collaborative and inclusive, with a strong sense of belonging. **What You’ll Experience Working in Technology at Daycoval?** * A professional and organized work environment; * Focus on system stability, quality, and continuity; * Projects with direct impact on the financial business; * Collaborative work between technology and internal departments; * Opportunities for technical development within a robust corporate context. Over the years, this operational model has earned Daycoval notable recognition, including the award for Best Middle Market Bank in Brazil for two consecutive years, according to Austin Rating and the newspaper O Estado de S.Paulo. **Culture and People** We believe outstanding results are achieved by committed people. Thus, we invest in initiatives that promote well\-being, engagement, and social responsibility, such as: * **Musicantes:** Free music and singing lessons for employees * **Brincar de Viver:** Theater and storytelling with social impact * **Quality of Life Program:** Initiatives focused on health, sports, and culture **Commitment to Society and Diversity** Beyond focusing on results, we maintain responsible engagement with society—supporting solidarity campaigns and institutions through donations and tax incentives. We value diversity and consider all talents equally, regardless of ethnicity, religion, color, gender, age, disability, nationality, sexual orientation, gender identity or expression. Here, you’ll find a professional, respectful environment offering space to build a consistent career in technology. **Tech Initiatives** **\#DevDay** Every year, our developers gather for a special event where innovation takes center stage. DevDay is an intensive day packed with lectures, knowledge sharing, and extensive learning about trends transforming the technology landscape. From artificial intelligence to digital security solutions, our teams dive headfirst into content that inspires and drives new ideas. It’s a moment of connection, growth, and, of course, shared energy among those building the future alongside us. More than just an event, DevDay strengthens cross-departmental collaboration, promotes continuous evolution, and inspires new solutions to everyday challenges. **\#Hackathon** At Banco Daycoval, we promote internal initiatives focused on technical development, collaboration, and innovation applied to business needs. The Daycoval Hackathon is an event encouraging idea exchange and the creation of technological solutions for real Bank challenges, bringing together professionals from diverse areas in a collaborative, results-oriented environment. **Join Us and Transform Challenges into Solutions That Impact Millions of People!**