Service Desk Analyst

Description

**Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. **Essential Job Functions:** * Provide user support for technical IT requests or issues; * Resolve requests / incidents in accordance with the service catalog (ITIL methodology); * Deliver first-contact technical support per established procedures; * Ability to analyze and prioritize incidents; * Contribute to knowledge base updates by suggesting continuous improvements to the project in which you are involved. **Basic Qualifications:** * Technical knowledge of Windows, ITIL, Processes \& Quality, and Microsoft Office 2007/2010\. * Advanced computer literacy (Windows, Linux, VPN, Outlook, Office365, Microsoft Office, Internet, network printing, PC and notebook hardware support, MAC OS configuration knowledge) * Written communication skills; * Organizational skills; * Ability to work effectively in a team; * Punctuality, flexibility, and resilience; * Technical education in IT and/or completed high school; * Schedule: Rotating shift 6 x 1 **What Are We Offering?** A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equitable opportunities while respecting individual differences — fostering a healthy balance between professional and personal life, and enabling continuous career growth. If you seek challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position via our careers portal: https://jobs.dxc.technology You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**