Relationship Supervisor

Description

Job Summary: A professional to supervise the relationship team, monitor performance indicators, and manage corporate client portfolios, with a focus on claims analysis. Key Highlights: 1. Supervise the relationship team and ensure service quality 2. Monitor and analyze customer claims reports 3. Participate in contract renewals based on claims analysis * Supervise the relationship team to ensure high-quality customer service. * Monitor team performance indicators (SLA, productivity, and customer satisfaction). * Support the team in handling complex customer and operator requests. * Serve as the liaison with healthcare providers and insurance companies. * Track registration activities (additions, deletions, and modifications). * Work on customer retention and issue resolution. * Conduct alignment meetings and performance reviews. * Prepare management reports and present key indicators. * Manage the corporate client portfolio. * **Analyze customer claims reports.** * **Monitor claims ratios and support cost-reduction strategies.** * **Participate in contract renewals based on claims analysis.** * Ensure compliance with internal processes and service standards. Employment Type: Full-time CLT, Freelance / PJ Compensation: R$3.000,00 \- R$10.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site