Digital Planning Analyst

Description

Job Summary: The professional will be responsible for creating and analyzing reports, defining strategies, and executing digital actions to optimize customer experience. Key Highlights: 1. Dynamic and collaborative environment 2. Opportunities for growth and development 3. Focus on innovation and Customer Experience **We are much more than a collections company.** -------------------------------------------------- Concilig has built a solid reputation among major Brazilian companies, based on advanced technology and proven effectiveness in service delivery. With a focus on innovation and market demands, we offer customized solutions that are continuously enhanced to deliver excellence in service. Our goal is to achieve maximum performance across the Customer Journey by integrating all touchpoints between customers and companies. We provide a unique, valuable, and successful omnichannel experience for every brand that partners with us. Everything is now interconnected, supported by cutting-edge technology and top-tier human capital. Concilig: connect experiences, satisfaction, and new possibilities. Prepare for a new level of Customer Experience and Customer Journey. **Concilig\-yourself. Connect the dots, link the results.** **Responsibilities and Duties** * Creating Excel reports to measure digital performance; * Defining digital strategy and activation rules; * Executing digital actions; * Mapping and identifying digital customer profiles; * Evaluating optimal customer experiences across digital tools; * Analyzing digital reports to improve performance; * Updating reports. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor's degree; * Intermediate/advanced Excel skills; * Experience in performance controls and analysis; * Knowledge of digital solutions; * SQL knowledge; * Knowledge of digital tools. **Additional Information** **Meal Allowance** **Transportation Allowance** **Health Insurance Plan** **Dental Insurance Plan** **Wellhub (Gympass)** **Birthday Day Off** **Career Development Plan** **Partnerships** At Concilig, we believe that **our role goes beyond delivering results to our clients and partners — it is about transforming lives**. Here, you’ll find a dynamic, collaborative, and opportunity-rich environment where you can grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, promoting diversity, and investing in talent of all ages, backgrounds, and life stories. Our purpose is to create opportunities and generate positive impact both within and beyond the company. If you’re looking for a place where you can **advance professionally, develop your skills, take pride in your work, and be authentically yourself**, join the Concilig team! Here, your work has a voice, purpose, and future.