Senior Infrastructure Analyst - SRE (Remote)

Description

We are looking for a Senior Infrastructure Analyst - SRE, focused on enabling the delivery of scalable and resilient software. This role involves a hybrid approach—maintaining critical environments while providing consultative support to Development Squads, promoting a *Self-Service Infrastructure* culture and *end-to-end* automation. Expert at reducing operational load through software engineering applied to infrastructure. This is an SRE team. The team consists of engaged professionals committed to achieving all results collectively. Our environment is light and positive—we focus on what we do best! **Responsibilities and Assignments** **Your challenges to make a difference in this team:** * Collaborate with all technology teams to develop projects; * Build relationships with your peers; * Design and implement improvements to increase availability, scalability, reliability, and security; * Create automated routines for infrastructure provisioning using automation tools; * Resolve incidents and produce postmortem documentation; * Work on database reliability and performance aspects within each of our products’ SRE squads; * Analyze solutions and implement best practices for our backing services clusters (Kubernetes, Kafka, MongoDB, Redis); * Work on observability of relevant metrics and ensure we meet our objectives; * Collaborate with peer SREs on implementations and/or changes in our production environments to help mitigate incidents; * Automate infrastructure to simplify and accelerate the deployment of new infrastructure components; * Plan infrastructure growth and manage capacity per product or Zenvia channel; * Design, build, and maintain each infrastructure component so that they support hundreds of thousands of customers, connections, and/or simultaneous transactions; * Support and/or perform troubleshooting of production environment issues; * Build monitoring and triggers based on symptoms and SLOs—not only on outages, incidents, and/or problems; * Document every action so your knowledge becomes repeatable—and eventually automated. All our positions are open to everyone. Here, people are unique—we respect and value differences. **Requirements and Qualifications** **Humanz Profile We Seek:** * Reside anywhere in Brazil (as regulated by CLT); * Experience with Cloud Providers (AWS); * Knowledge of VMware; * Experience with IaC (Infrastructure as Code using Packer, Terraform, Ansible, and GitLab); * Knowledge of Kubernetes and container orchestration; * Experience with Linux operating systems (Red Hat, Debian & Ubuntu); * Experience with Observability tools (Prometheus/Thanos, Grafana, Loki, Zabbix); * Experience with shell scripting and programming languages (Bash, Shell, Python, Ruby & Go); * Creativity, eagerness to learn new technologies, and strong communication skills. **Nice-to-have (not mandatory):** * Message Brokers, queues, and streaming platforms such as RabbitMQ, Kafka, and Redis; * Kong API Gateway; * Administration of SQL and NoSQL databases (PostgreSQL, MySQL, DocumentDB, DynamoDB & MongoDB); * Performance & tuning. **Additional Information** We are a technology company developing a comprehensive AI solution—the Zenvia Customer Cloud—with the purpose of revolutionizing customer experience across every stage of the journey, from acquisition through post-sales. If you’ve ever interacted with a chatbot, received support via social media channels, or made a purchase via WhatsApp, our solution powers it behind the scenes. We operate across multiple countries in Latin America, serving over 10,000 clients. **What Makes Us a Great Place to Work?** * We are fully remote, with flexible working hours. * Zenvia Care is our benefits program for you and your family. * Healthcare: health and dental insurance with no co-payment for employees, option to include dependents, life insurance, telemedicine, and access to medical specialties. * Wellness care: birthday day off, Gympass, plus free sports coaching, nutritional counseling, and telepsychology—including for dependents. * Parental care: extended maternity and paternity leave, pregnancy follow-up, and childcare allowance up to 71 months. * Remote Care: relocation policy for temporary moves; R$1,500.00 to assist with home office equipment; monthly home office allowance of R$250.00—with the option to allocate R$50.00 toward Private Pension; Alelo Tudo worth R$988.00 for Meal/Meal Allowance or Flexible Benefits; and partnership with Woba for co-working spaces across Brazil. * Career: internal mobility program; access to a Learning Hub for your development and to unlock your full potential—designing your career path at ZENVIA. * Profit-sharing, because you helped build the results. * Direct connection with colleagues from other countries and an informal work environment where peers share knowledge, collaborate, and learn together. * Transparency, open dialogue, and psychological safety—so everyone can be their authentic self. **Join Us as a HUMANZ** To us, people are unique. A HUMANZ understands, respects, and learns from differences and individualities; sets clear goals; enjoys the journey; and delivers results as one unified team. We make mistakes, succeed, and learn together. We seek professionals who challenge the status quo, discard excuses, and make things happen—because we give people space to unlock their true potential and achieve peak performance. At ZENVIA, everyone is respected. Within the ZENVIA World, you’ll be able to develop and apply your core capabilities while staying authentic—all with plenty of humor, lightness, empathy, and above all, respect for others. And we’re building a strong team to contribute to our aspiration of becoming the global leader in customer experience communications. We want the best talents on our teams, sharing our collaborative environment where everyone grows and develops together. Join ZENVIA! ZENVIA. By Humanz for Humans. We want diverse talents on our teams—sharing learnings and growing together, building a collaborative environment with autonomy and respect. **We are fully remote and our schedule is flexible. Join us as a Humanz!** As humans, we’re fascinated by technological innovations—they let us explore our territory in new and unexpected ways. Now, as Humanz (how we call our employees), we believe human evolution must advance hand-in-hand with technological evolution and artificial intelligence—to shape a new world of experiences. In the ZENVIA World, we’re curious, we breathe innovation, and we aim to lead necessary change—building a place where you can be yourself, free from constraints, with lightness and respect for individual differences and diversity. We enjoy the journey and deliver extraordinary results—as one unified team. We believe people are unique and that each of us has the potential to develop our abilities and learn continuously. **We make mistakes, succeed, and evolve together.** If you want to be part of this story, **ZENVIA** is the place for you. Our purpose is to **shape a new world of experiences**, making our clients’ brand experience more personal, engaging, and fluid—through faster, strategic, and efficient interactions.