NOC NETWORK ANALYST N1

Description

Job Summary: We are seeking a professional to monitor network, system, and service environments; log incidents; and execute first-response procedures to maintain high-speed connectivity. Key Highlights: 1. Focused on technology and digital transformation 2. A connected team pursuing excellence and digital inclusion 3. A collaborative and responsible environment focused on quality We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet across the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** * Continuously monitor network, system, and service environments using NOC tools. * Log and categorize received incidents, requests, and alerts. * Execute first-response procedures (e.g., equipment resets, connectivity checks, basic validations). * Escalate incidents to N2/N3 based on severity and complexity. * Track tickets to resolution, maintaining clear communication with users and involved teams. * Prepare basic reports on service outages and status. * Comply with SLAs for incident response and logging. **Requirements and Qualifications** * Technical or undergraduate degree in progress in Computer Networks, Telecommunications, Computer Science, or related fields. * Basic knowledge of network protocols and operating systems (Windows/Linux). * Ability to follow standard operating procedures (SOPs). * Strong verbal and written communication skills. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão \- PCD-dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on Intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals. * Movida: 10% discount applied to daily rental rate Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always committed to delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our workplace into a collaborative and responsible environment for people and business sustainability. For more information, visit https://alloha.com/