CUSTOMER SUPPORT ASSISTANT

Description

Job Summary: An operational support professional responsible for direct customer service, ensuring correct execution of routines and customer satisfaction. Key Highlights: 1. Direct customer support for Level I and II requests 2. Support for analysts handling more complex requests 3. Maintaining customer satisfaction **Job Description:** ---------------------- An operational support professional responsible for direct customer service, performing activities including registration, commercial support, contractual modifications, handling inquiries, and resolving complaints at initial and intermediate levels. Ensures correct execution of routines, supports analysts with more complex requests, and guarantees timely system data updates. Plays an essential role in maintaining customer satisfaction and supporting departmental operations, contributing to continuity and quality of client relationships. Key Responsibilities: Provide customer support for Level I and II requests (basic inquiries and complaints); Perform service registrations, modifications, and deactivations; Support issuance and updating of contracts, invoices, and fiscal notes; Support onboarding processes and basic training; Monitor simple operational indicators and report inconsistencies; Conduct customer follow-up during regularization or cancellation processes; Support analysts in handling higher-complexity cases. **Mandatory Requirements:** ------------------------------ Currently pursuing a bachelor’s degree in Administration, Law, Commercial Management, or related fields; Prior customer service experience (in-person, phone, or digital) is a plus; Intermediate-level computer literacy and Microsoft Office proficiency; Completed high school education; Strong verbal and written communication skills; Organizational skills, proactivity, and attention to detail. **Desirable Requirements:** -------------------------- Familiarity with CRM systems or customer service tools is desirable. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,500\.00 **Benefits:** --------------- UNIMED health insurance (100% company-subsidized); Dental insurance (100% company-subsidized); Partnerships with universities and English language schools; Transportation allowance or mobility assistance; Wellhub (Gympass) partnership; Fresh fruit and daily coffee; Modern and comfortable work environment; Free psychological support; Birthday day off; Childcare allowance; Newborn gift; Meal allowance (VA) or meal voucher (VR). **Work Location:** ---------------------- Trindade, Florianópolis\-SC. **Working Hours:** ------------------------ 8:00 AM to 5:00 PM \| Monday to Friday **Additional Information:** --------------------------- Since 2003, our companies Publicações Online and PROMAD have been innovating in the legal market, delivering quality, technology, and efficiency to transform workplace routines. We are part of the North American Dura Software Group. With over 200,000 registered lawyers and a client portfolio including Brazil’s largest law firms and corporations, we continuously seek talent that shares our purpose: unlocking human potential and building successful journeys with our clients. Join our team!