**Mission:** Ensure customer retention by monitoring inactive customers, implementing engagement strategies, and collaborating with the team to guarantee that customer needs are met accurately and promptly. Join us as a \#Contagenius **Responsibilities and Duties** **Your day-to-day:** * Conduct training sessions on taxation, tax regimes, and fiscal obligations; * Guide customers on issuing service and/or product invoices; * Explain how the Contajá platform works; * Ensure customers begin operations securely and with clarity regarding their fiscal processes; * Identify recurring difficulties and propose improvements to training processes; * Guarantee a positive and welcoming experience at the start of the customer journey. **Requirements and Qualifications** * Knowledge of customer retention strategies; * Intermediate skills in data analysis and reporting; * Experience with communication tools and CRM systems; * Knowledge of tax planning, HR, and accounting departments; * Familiarity with company registration, amendments, and cancellation procedures; * Basic skills in Customer Service (CS) and Customer Experience (CX); * Intermediate proficiency in Microsoft Office Suite. **Education:** * Currently pursuing a bachelor's degree in Accounting Sciences, Business Administration, or related fields. **Additional Information** **Our Benefits:** CAJU Benefits Card – BRL 700.00 per month, yours to use as you wish; Unimed Health Plan – 100% covered by Contajá, with co-payment only upon usage; Birthday Day Off – Your day, your way! Wellhub (Gympass) – Access to gyms and wellness platforms; Telepsychology – Up to 2 free monthly consultations; Tele-nutrition – Up to 2 free monthly consultations; 15% discount on laboratory tests from the Dasa network; 30% discount on generic medications at Pague Menos pharmacies and 20% on branded medications; Partnership with Estácio – Invest in your academic development; ImpulsoJá Career Plan – More than just a career plan—it’s your springboard to success! Discover how to progress from one level to another, achieve goals, and accomplish your professional objectives; Gamification – Earn virtual coins throughout your journey and redeem them for rewards such as Kindle devices, participation in industry events, exclusive merchandise, and more. To be the leading digital platform delivering financial, accounting, and regulatory services to businesses across Brazil? **That is our mission!** Contajá is a company that genuinely fosters talent development and firmly believes in people’s potential to make a difference. So come explore: Reasons to Work at Contajá.pdf Our team takes pride in delivering a simplified, efficient, and agile solution—solving complex problems for a generation accustomed to technology. Today, we are already a team of **over 150 people**, spread across multiple Brazilian states! Our office is located in Viçosa/MG. **And to achieve this, we need a team of people passionate about success. Shall we go together?** **\#VemserContagenius** **Being Contajá means being driven by challenges!**
João Silva
Indeed · HR
João Silva
Indeed · HR
