Senior Customer Service Analyst

Description

**Description:** ---------------- If you enjoy working with customer relationships, demand analysis, and process tracking—ensuring organization, agility, and strategic support in a dynamic and collaborative environment—this position is for you! We are seeking a Senior Customer Service Analyst to manage a strategic customer portfolio, support order workflows, analyze demand, and serve as the interface between customers and internal company departments. This role plays a fundamental part in both operational and strategic account management, ensuring excellence in customer service, demand predictability, and smooth commercial processes. **Responsibilities** * Manage the company’s strategic customer portfolio; * Process customer orders and track them through to delivery; * Maintain and monitor the customer portfolio; * Support sales executives and participate in client meetings; * Monitor and ensure system updates with information on product availability, delivery timelines, price changes, and order status; * Serve as the main point of contact between customers and internal departments such as Finance, Logistics, Procurement, and Sales; * Identify and proactively manage forecasted orders to anticipate demand and prevent stockouts with customers; * Conduct demand, inventory, and order forecasting analysis; * Identify and resolve issues related to orders, deliveries, and customer service; * Prepare and analyze reports on portfolio KPIs, sales trends, demand patterns, and operational gaps; * Register carriers in Salesforce; * Support administrative and operational activities within the Customer Service department. **About the Company** MasterSense is a distributor of ingredients and flavors focused on delivering customized solutions and services to the food and beverage industry. Here, we believe everyone deserves access to healthy and delicious food and beverages—and if this aligns with your purpose, join our team! **Requirements:** ----------------- * Completed undergraduate degree in Business Administration, Logistics, or related fields; * Prior experience in Customer Service, Supply Chain, Sales, or Sales Administration; * Experience in order tracking, customer service, and demand analysis; * Proficiency in Microsoft Office Suite, especially Excel; * Strong communication skills and ability to collaborate across various internal departments; * Analytical capability for demand, inventory, and forecasting tracking. **Preferred Qualifications** * Experience in the food industry; * Knowledge of Salesforce; * Knowledge of SAP Business One – Sales module; * Knowledge of Power BI; * Basic or intermediate Spanish; * Experience with KPIs, forecasting, and management reporting. **Benefits:*** Health and Dental Insurance; * Flexible Meal/Transportation Allowance (VA/VR); * Life Insurance; * On-site Parking; * Fresh Fruit Available Daily at MSCafé; * Birthday Day Off; * Extended Holiday Breaks for all national holidays falling on Tuesdays and Thursdays; * Total Pass; And more...