Customer Relationship Analyst

Description

Job Summary: The Customer Relationship Analyst will serve as the primary point of contact for customers, ensuring a positive experience, understanding their needs, resolving requests promptly, and strengthening relationships. Key Highlights: 1. Frontline customer interaction 2. Focus on ensuring a positive experience and strengthening relationships 3. Opportunity to identify improvements in customer experience Position: Customer Relationship Analyst Luft Logistics is a Brazilian logistics solutions company with over 50 years of market presence, providing comprehensive and customized services to major clients across diverse industries. With innovation, efficiency, and technology, Luft is a benchmark in complex, high-performance logistics operations. The company is organized into three main segments: Luft Healthcare: Specialized solutions for the pharmaceutical and healthcare industry, focusing on safety, traceability, and compliance; Luft Agrobusiness: Dedicated logistics for agribusiness, serving the entire supply chain of inputs, fertilizers, and agricultural pesticides; Luft Solutions: Integrated and customized solutions for various industries, emphasizing efficiency, technology, and cost reduction. We are seeking a Customer Relationship Analyst to operate on the frontline of customer interaction, ensuring a positive experience across all touchpoints. This person will be responsible for understanding customer needs, resolving requests efficiently, and strengthening relationships—particularly regarding goods intake—through meetings and various communication tools. Responsibilities: Track requests and ensure timely responses to customers within established deadlines; Maintain clear and assertive communication, facilitating daily, weekly, and/or monthly alignment meetings to manage expectations and requests; Identify opportunities to improve customer experience; Monitor service-level indicators and satisfaction metrics (e.g., NPS); Provide comprehensive support via phone calls, e\-mails, chats, WhatsApp, and other available communication channels in the department. Requirements: Bachelor’s degree completed or in progress in Business Administration, Communications, or related fields; Strong verbal and written communication skills; Empathetic, proactive, and results-oriented profile; Prior experience in customer service or customer relationship management; Proficiency in Microsoft Office suite; Join Luft! If you identify with this challenge and meet the requirements, apply now and become part of the Luft Logistics team! Minimum Education Level: Bachelor’s Degree * Medical assistance * Dental assistance * Meal allowance * Transportation allowance * On-site meals * Life insurance * Commuter bus