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Job Summary: IT support professional required, including field service, software and telecom support, with VIP support for executives. Key Highlights: 1. Field Service support for end users and VIPs 2. Software, microcomputing, and telecom support 3. Execution of rollouts, inventories, and inventory control An IT solutions company seeks a Support Technician in Mauá (Center). 3AM IT is a company specializing in information technology solutions. We provide consulting services, software development, and technical support to companies across various sectors. **Responsibilities:** Providing Field Service support to end users: supporting laptops/desktops, smartphones/tablets, equipment onboarding/offboarding/movement within the asset park, plus printer maintenance and network printer mapping. Software and microcomputing support: performing acceptance testing for new applications, systems, and equipment, as well as providing technical assistance at events and video-conference rooms (with travel arranged and borne by the client). VIP support for directors and regional managers, ensuring priority support and differentiated handling. Telecom activities: coordinating with data and telephony service providers up to the rack, restoring services (data/voice), and performing basic tests prior to concluding technical visits. Executing equipment rollouts, inventories, inventory control, and other operational routines related to field service. Previous experience as a Technical Support Analyst, Customer Service Specialist, IT Technician, or IT Technical Support may indicate alignment with some responsibilities of this position. Completed technical education required. Relevant experience mandatory. **Compensation and Benefits:** * Salary: BRL 1,900.00 * Kilometer reimbursement * Dental plan * Health insurance * Dental insurance * Life insurance **Additional Information:** * Employment type: Permanent - On-site. * Schedule: Full-time * Working hours: Business hours. Monday to Friday. Rotating 5×2 schedule.
