Senior E-commerce Analyst | Assis/SP

Description

Job Summary: An E-commerce professional responsible for managing and evolving the digital channel, with a focus on structuring, integrating, and continuously improving the customer experience. Key Highlights: 1. Work on a strategic front for business expansion and innovation 2. Ensure management and evolution of the e-commerce operation 3. A dynamic, challenging environment with opportunities in the sector This position is part of Refrigás's E\-commerce team and plays a key role in managing and evolving the digital channel, including operational structuring, internal department integration, and continuous improvement of the customer experience. We seek a candidate with analytical vision, organizational sense, and leadership who can facilitate processes and contribute to the sustainable growth of the digital channel. Here, E\-commerce is not merely a sales channel but a strategic front for business expansion, innovation, and closer engagement with our customers. #### **About Refrigás** For 35 years, Refrigás has built a history marked by trust, proximity, and technical expertise in the refrigeration and air-conditioning market. Recognized as a reference in cold room solutions, it offers a broad portfolio including parts, tools, refrigerants, copper tubing, complete projects, and high-complexity solutions. With stores and distribution centers in Bauru, Marília, São Carlos, Três Lagoas, and São Paulo, Refrigás combines physical presence and e\-commerce to serve customers across Brazil with agility, quality, and security. Here, inventory is a strategic component of operations, ensuring availability, organization, and reliability for sustainable business growth. #### **Work Model** On-site work in Assis/SP. **Responsibilities and Duties** **Your Mission** -------------------------- Ensure management and evolution of the e\-commerce operation, serving as the channel's technical reference, integrating internal departments, and guaranteeing operational efficiency, commercial performance, and excellence in the customer experience. **Your Day-to-Day Activities** -------------------------------------- * **Operations Management:** Execute and monitor the e\-commerce channel operations, ensuring smooth daily processes and routines; * **Multidisciplinary Integration:** Collaborate with cross-functional teams to conceptualize, develop, launch, and monitor initiatives and improvements in the digital channel; * **Order Lifecycle Management:** Monitor the full order lifecycle to enhance the customer's shopping experience on e\-commerce; * **Financial and Commercial Analysis:** Conduct analyses of gross margin, gross profit, profitability, and commercial mathematics to support pricing and negotiation decisions; * **Strategic Support:** Support management in defining supplier contracts and monitoring the company's budget; * **Performance Analysis:** Measure and track channel results using KPIs to support data-driven decisions; * **Operational Autonomy:** Organize your own routines and support daily team organization, acting proactively with minimal supervision. **Requirements and Qualifications** **What You Need to Take on This Challenge** --------------------------------------------- * Bachelor’s degree completed in Marketing, Business Administration, Advertising and Public Relations, Engineering, Economics, or related fields; * Experience with e\-commerce platforms and marketplaces (e.g., Uappi, VTEX, Shopify, Mercado Livre, Amazon, Shopee, Magalu); * Advanced proficiency in Microsoft Office (with emphasis on analysis and spreadsheets); * Solid understanding of commercial mathematics, margins, profits, and financial indicators; * Driver’s license (Category B) and willingness to travel occasionally. **Preferred Qualifications**; --------------------- * Experience integrating ERP, WMS, and logistics processes; * Hands-on experience with digital performance metrics (conversion rate, average order value, ROI, margin). **Additional Information** #### **What We Offer:** * Meal Allowance * Health Insurance * Life Insurance * TotalPass; * Transportation Allowance. Refrigás was born from a passion for delivering comprehensive solutions in refrigeration and air-conditioning. With decades of experience, we have become a reference for professionals and consumers alike through specialized service and a robust product portfolio. In **2026**, we mark the beginning of a new chapter: our **acquisition by Leveros**. This union combines Refrigás's tradition and technical expertise with Leveros's innovation, technology, and market leadership. Together, we form a unique ecosystem focused on transforming the well-being experience of Brazilians. Joining the Refrigás team means being at the heart of a major air-conditioning operation. Here, you’ll find a dynamic, challenging environment full of opportunities for those eager to leave their mark on the industry. **Come build the future of climate with us!**