Customer Support Analyst (Paid Traffic)

Description

Job Summary: We are seeking an entry-level professional who is organized and communicative to provide daily customer support and assistance for a new paid traffic product. Key Highlights: 1. Customer support within a paid traffic ecosystem 2. Daily support via WhatsApp and group chats 3. Onboarding assistance and demand organization We are looking for an entry-level professional with an organized and communicative profile, interested in the paid traffic ecosystem, to support customers of a new product designed for paid traffic professionals. This person will be responsible for daily customer support, primarily via WhatsApp and group chats, ensuring clarity, responsiveness, and effective tracking of requests. **Responsibilities** * Provide daily customer support via WhatsApp and group chats; * Respond to questions, requests, and guidance related to product usage; * Support initial customer onboarding, following established processes and guidelines; * Track requests and escalate to the responsible team when necessary; * Maintain organized records of information, support status, and logs; * Ensure consistent communication standards, courtesy, and clarity in support interactions; * Assist the team with the product's operational routine. Requirements: **Education** * Completed or ongoing undergraduate degree in Business Administration, Marketing, Communications, Advertising, Commercial Management, or related fields. **Competencies** * Strong written and verbal communication skills; * Organizational skills and attention to detail; * Aptitude for customer service; * Sense of priority and accountability; * Proactivity and eagerness to learn. **Skills** * Customer support (Customer Support); * Communication via WhatsApp and digital channels; * Demand organization and request tracking; * Basic proficiency with spreadsheets and digital tools; * Familiarity with paid traffic operations and ad accounts (preferred). **Preferred Qualifications** * Prior experience in customer service or technical support; * Previous exposure to paid traffic, digital marketing, or paid media operations; * Familiarity with Meta Ads, Business Manager, or ad accounts. Benefits **Contract Type:** PJ **Work Format:** 100% remote **Compensation:** R$ 2\.000,00