Customer Success Analyst

Description

Job Summary: This role involves interacting with clients to ensure efficient use of tools, accompanying their journey, collecting feedback for improvements, and collaborating with internal teams to enhance customer experience. Key Highlights: 1. Interact with customers to ensure efficient use of tools 2. Accompany the customer journey to ensure satisfaction and retention 3. Collect feedback and contribute to improvements in solutions SECONDS aims to simplify the online sales journey. We provide integration solutions with major marketplaces, offering features such as profitability reports, competitive and market analysis, bulk import, kit maker, infringement management, and much more. **What will you do daily?** * Support and interact with customers to ensure efficient use of purchased tools, helping\-them achieve optimal results; * Accompany the customer journey, proactively acting to ensure satisfaction and prevent churn; * Collect customer feedback, challenges, and suggestions, contributing to improvements in our solutions; * Lead renewal and retention contract negotiations; * Collaborate with internal teams to resolve requests and enhance customer experience. **What are we looking for?** * Prior experience in Customer Success, customer service, client relationship management, or related areas; * Strong verbal and written communication skills, with clarity and conciseness; * Active listening, empathy, and time management skills; * Persuasion, negotiation, and problem-solving abilities; * Proficiency with technology and systems. **Additional Information** Contract: PJ \| Compensation: Fixed \+ variable \| Immediate availability \| Schedule: Monday to Friday, business hours \| Location: Água Verde neighborhood, Curitiba \- PR (Hybrid after training period) \| Laptop and headset required. Compensation: R$3\.573,00 \- R$3\.574,00 per month Benefits: * Company mobile phone Work location: On-site