Technical Support Assistant

Description

Job Summary: A professional to provide technical support to software users, clarify doubts, log support interactions, assist in problem resolution, and perform administrative tasks. Key Highlights: 1. Provide technical support to software users 2. Perform administrative support tasks 3. Provide support via phone, chat, email, and service tickets A software company is seeking a Technical Support Assistant in Caçapava. **Responsibilities:** Provide technical support to users of the company's software via phone and electronic channels (chat, e\-mail, and service tickets), clarify doubts, log support interactions, and assist in problem resolution. Also perform administrative tasks for the technical support department, such as service ticket tracking, updating records, preparing reports, and supporting internal department routines. Previous experience as a User Support Assistant, Help Desk Assistant, Junior Technical Support Technician, or Technical Support Analyst may indicate suitability for some responsibilities of this position. Completed technical education required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Health Insurance * Dental Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid work model. * Candidates from Jambeiro, Taubaté, São José dos Campos, or Monteiro Lobato are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 08:15 to 17:15.