Systems Coordinator – Salesforce Focus

Description

**HERE YOUR CAREER STARTS BIG.** **JOIN US AS A** ***SYSTEMS COORDINATOR – SALESFORCE FOCUS*** **AT YDUQS.** We have an ambitious project that requires a team willing to think originally and disruptively, with the goal of solving today’s major challenges in education: access, technology, customization, and our students’ success. We are an energetic company—born at scale, delivering extraordinary results from day one. Join this team! **COME TRANSFORM LIVES—INCLUDING YOUR OWN.** **Responsibilities and duties** **The key challenges as a** ***SYSTEMS COORDINATOR – SALESFORCE FOCUS*** **are:** * Lead the definition and evolution of the strategic vision for Salesforce’s Service Cloud and Marketing Cloud platforms, consolidating requirements from Customer Service and Marketing BUs while ensuring alignment between technical and business objectives; * Directly coordinate internal technical teams and vendors responsible for development, configuration, and maintenance of Salesforce solutions, ensuring delivery capacity and technical excellence; * Guide and align Product Owners (POs) from Customer Service and Marketing in a matrix structure, ensuring product backlogs align with platform evolution strategy, defined architecture, and Salesforce CoE best practices; * Promote and lead initiatives for experimentation and prototyping of new Salesforce technologies and features, leveraging the technical team to explore innovative solutions to business challenges; * Ensure effective integration and collaboration between business teams (led by POs) and technical teams/vendors, facilitating communication and optimizing value-delivery flow; * Establish and uphold architectural, development, and governance standards across Salesforce platforms, serving as the technical guardian of Service Cloud and Marketing Cloud solutions; * Oversee the technical performance of platforms and delivery quality from squads, implementing metrics and processes for continuous improvement of performance and operational efficiency; * Maintain deep expertise on the Salesforce ecosystem (Service Cloud, Marketing Cloud, etc.) and market trends, disseminating this knowledge to POs, technical teams, and BUs; * Facilitate dependency management, technical risk mitigation, and resolution of impediments affecting deliveries from Customer Service and Marketing squads; * Report consolidated progress of innovation initiatives, technical platform status, and achieved outcomes to Salesforce CoE leadership and Customer Service and Marketing BUs; * Inspire, motivate, and develop technical teams, supporting professional growth of POs. Focus on building a collaborative, high-performance environment. * Ability to understand YDUQS’s business goals and challenges and translate them into technology solutions that deliver real value to students and BUs. * Excellent verbal and written communication skills; ability to articulate complex ideas clearly to both technical and non-technical audiences (POs, leadership), and to negotiate solutions and priorities. * Ability to identify, analyze, and resolve complex technical and process issues effectively and proactively, making data-driven decisions. * Hands-on attitude—actively seeking opportunities for improvement, innovation, and problem-solving without requiring constant direction. * Ability to rapidly adapt to changing scenarios, shifting priorities, and emerging technologies while remaining calm and focused under pressure. Strong commitment to value delivery, consistently pursuing optimization of efficiency, productivity, and—above all—enhancement of student and BU experience. * **Requirements and qualifications** **We seek professionals with:** * Completed undergraduate degree in technology (Computer Science, Computer Engineering, Software Engineering) or related fields; * Postgraduate specialization in project and/or product management is a plus; * Proven Salesforce experience—not only as a user but with deep technical knowledge of Service Cloud and Marketing Cloud, including advanced configurations, automation, integrations, and development best practices; * Experience leading technical teams (even small ones) or managing complex projects/products where stakeholder influence and coordination across multiple workstreams were essential; * Salesforce certifications: Certifications such as Service Cloud Consultant, Marketing Cloud Administrator/Consultant, Platform App Builder, or even Architect validate technical expertise and experience on the platform; * Agile methodology experience: Practical experience leading teams (squads) in Agile environments (Scrum, Kanban) is critical, given this role’s direct management of technical teams and guidance of POs; Leadership and People Management: Demonstrated ability to motivate, develop, and manage technical teams, as well as negotiate and align expectations with business areas. * **Additional information** Work location: Remote. Working hours: 40 hours per week, Monday to Friday, from 9 a.m. to 6 p.m. **At YDUQS, you’ll find:** * **Tuition scholarships** up to 100% for employees, legal dependents, and extended family members (parents, siblings)—up to three scholarships simultaneously; * **Medical assistance**, fully subsidized for employees and partially for their families, with employee responsible for co-payment; * **Dental assistance**, optional, to support oral health; * **Meal allowance or food voucher**, with choice-based flexibility to suit individual needs; * **Wellhub or Totalpass**, offering flexible gym options; * **Wellz**, a mental and emotional wellbeing platform offering diverse support—including online individual therapy; * **Wellness & Benefits Club**, featuring a dedicated program and exclusive benefits; * **Flexible dress code**, promoting our diversity; * **Life insurance;** * **SESC membership agreement;** * **Corporate University**, accessible via our exclusive portal, Educare; * **Growth opportunities**: Today over 60% of open positions are filled through internal selection processes. * **Birthday Day Off.** Hybrid work model for all corporate offices. Flexible working hours: We offer a Flexible Hours policy for administrative corporate employees, allowing schedule choices within company-defined time bands—including remote work options. Extended remote work (home office) for new mothers and fathers returning from maternity/paternity leave—up to 3 months, depending on role. We believe in the excellence of our education—and therefore value graduates from our institutions in our selection processes. Commitment to inclusion: All our positions are also open to people with disabilities—reinforcing how deeply we value diversity. **DIVERSITY: YDUQS values diversity, and the additional information provided in diversity fields is extremely important to us—please be sure to complete these fields.** Have you ever considered transforming society through education? Then join YDUQS! Here, technology is part of our *core business*: we combine education with our digital transformation ecosystem to impact over 1.2 million students daily! Since 2018, we’ve been continuously improving and virtualizing the administrative experience for students across our institutions. In 2022, we launched our open innovation program, YDUQS Labs, which seeks to generate business value by partnering with startups already in traction to develop solutions for our corporate challenges. We’re already recognized as one of the sector’s leading innovation enablers—and internally, we reinforce our research and content hub for digital education, which already includes edtechs EnsineMe, Qconcursos, and Hardwork Medicina. We are Brazil’s largest higher education group and one of the country’s most innovative and fastest-growing organizations. Our mission is to drive a quantum leap in the quality of higher education in Brazil—delivering quality education to people across all social classes, nationwide, throughout adulthood. **PURPOSE** Educate to transform. **VALUES** **Student focus** All of us work for the student—we are passionate about education. **Ownership mindset** We act like owners, proud of every delivery we make. **Results focus** Every effort yields real, sustainable impact. **Educational excellence** We exceed expectations, delivering the best training and experience across all segments we serve. **People appreciation** We’re proud to work here. We develop people and value excellence-driven contributions. **Innovation and technology** We embed technology in all processes—empowering students, teachers, and colleagues. **Diversity and ethics** We do what’s right and value differences. **BUSINESS UNITS** Our organization is structured into three business divisions: on-campus, digital, and premium. Within the Digital vertical, we have EnsineMe—the unit for digital content and methodologies—which positions YDUQS at the forefront of research, development, and production of knowledge for our courses. Additionally, we maintain a multidisciplinary corporate team covering functions including Finance, Marketing, IT, and People & Management. **OUR EDUCATIONAL INSTITUTIONS** Ibmec \- IDOMED \- Estácio \- Damásio Educacional \- Clio \- SJT \-