SENIOR SALESFORCE DEVELOPER

Description

**HERE YOUR CAREER STARTS BIG.** **COME BE A** ***SENIOR SALESFORCE DEVELOPER*** **AT YDUQS.** We have a grand project that requires a team with the willingness to think originally, disruptively, and with the goal of solving today's major issues in education: access, technology, customization, and the success of our students. We are a full-energy company that was born giant and with extraordinary results. Come be part of this team! **COME TRANSFORM LIVES. INCLUDING YOURS.** **Responsibilities and attributes** **The main challenges as a** ***SENIOR SALESFORCE DEVELOPER*** **are:** * Solid and consistent experience in architecture and programmatic/declarative development in Salesforce; * Mastery in the use of high-complexity Salesforce Flow, orchestration of service/enrollment processes, and optimization patterns to avoid platform limits (*Governor Limits*); * Advanced and architectural mastery of Einstein Bots and Agentforce (design of complex conversational architectures, *Grounding* strategies, definition of *Prompt Templates*, orchestration of *Topics/Actions*, and fluid transition between automation and human service); * Advanced mastery of Lightning Web Components (LWC) and Apex (including asynchronous code, design patterns, and utility frameworks for bots); * Omnichannel integration architecture in Digital Engagement (WhatsApp, Web Chat, Portals), with a focus on active triggers (template messages/HSM), handling of *webhooks*, and high volume of interactions; * Deep knowledge of Service Cloud (Omni\-Channel Routing, Queue Management, Live Agent, Messaging); * Knowledge of AWS Cloud; * Ability to work on technical refinement with the business, design solution architectures, and mentor Mid-level and Junior levels. **Requirements and qualifications** **We are looking for professionals with:** * Completed higher education in Technology or related fields; * Knowledge of the technical architecture of the conversational layer. Leadership in designing solutions with Agentforce, orchestration optimization via Flows/Apex, high-volume channel integration architecture, and technical mentorship; * Knowledge of Salesfoce. **We consider as a differential:** * Certification *Salesforce Certified AI Specialist*, *Platform Developer I/II*, or *Service Cloud Consultant*; * Practical experience unifying Data Cloud \+ Agentforce to personalize interactions in real time based on the student or customer profile/history; * Experience in conversational messaging ecosystems for selection/capture processes (*Enrollment*) or high-impact service. **Additional information** Work Location: Remote. Working hours: 40 hours per week, Monday to Friday\-, from 9 am to 6 pm, with the option of flexibility from 8 am to 5 pm. **At YDUQS you will find:** * **Scholarships** of up to 100% for employees, legal dependents, and added family members (father, mother, and siblings). Allowing up to three simultaneous scholarships; * **Medical assistance** with full subsidy for the employee and partial for their family, with the employee responsible for co-participation; * **Dental assistance** optional, to take care of your oral health; * **Food Voucher or Meal Voucher** with the option to choose to suit your needs; * **Wellhub or Totalpass** for flexible gym options; * **Wellz** a platform focused on the mental and emotional health of employees, offering various types of follow-up, including access to individual online therapies * **Well-being and benefits club** with a dedicated program and exclusive advantages; * **Flexible dress code** to promote our diversity; * **Life insurance;** * **Agreement with SESC;** * **Corporate University** on our exclusive portal, Educare; * **Growth opportunities**, today more than 60% of vacancies are filled through internal selection processes. * **Birthday Day Off.** Hybrid work model for all corporate offices of the company. Flexible Hours, we have a Flexible Hours policy for administrative employees of the corporate sector, with options for working hours within the ranges defined by the company, including for home office. Remote work (home office) extended to mothers and fathers recently returned from maternity leave for up to 3 months, according to the role performed. We believe in the excellence of our teaching and, therefore, value the graduates of our institutions in our selection processes. Commitment to inclusion: all our vacancies are also intended for people with disabilities, reinforcing how much we value diversity **DIVERSITY: YDUQS values diversity and the additional information provided in the diversity fields is very important to us, so we ask that you do not fail to answer.** Have you ever thought about transforming society through education? Then, come to Yduqs! Here, technology is part of our *core business*: we combine education with our digital transformation ecosystem to impact more than 1.2 million students daily! Since 2018, we have been in a continuous process of improvement and virtualization of the administrative experience of the students of our institutions. In 2022, we launched our open innovation program, Yduqs Labs, which seeks to generate business with startups already in the traction phase for the development of solutions to our corporate challenges. We are already known as one of the main drivers of innovation in the sector and, internally, we reinforce our research and content hub for digital education, which already includes the edtechs EnsineMe, Qconcursos, and Hardwork Medicina. We are the largest higher education group in Brazil and one of the organizations that innovates and grows the most in the country. We have the objective of promoting a quality leap for higher education in Brazil. We offer quality education to people of all social classes, throughout the country, and throughout their entire adult life. **PURPOSE** Educate to transform. **VALUES** **Focus on the student** We all work for the student, we have a passion for educating. **Sense of ownership** We act as owners, with pride in each of our deliveries. **Focus on Results** Every effort generates real and sustainable impact. **Educational Excellence** We exceed expectations, delivering the best training and experience, in all segments we operate **Valuation of People** We feel proud to work here. We develop people and value excellence deliveries **Innovation and Technology** We incorporate technology in all processes, empowering students, teachers, and collaborators. **Diversity and ethics** We do the right thing, we value differences. **BUSINESS UNITS** The organization is structured in three business divisions: in-person, digital, and premium. Within the Digital vertical, we have EnsineMe, a unit of digital content and methodologies, which places Yduqs at the forefront of research, development, and production of knowledge for our courses. In addition, we have a multidisciplinary corporate team, which includes, among other activities, Finance, Marketing, IT, and People \& Management. **OUR EDUCATIONAL INSTITUTIONS** Ibmec \- IDOMED \- Estácio \- Damásio Educacional \- Clio \- SJT \- Qconcursos \- Wyden: UniToledo, UniFacid, UniFanor, UniFBV, UniRuy, Faculdade Martha Falcão, UniFavip, UniMetrocamp, Facimp, and Faci. **WHAT WILL YOU FIND HERE?** We have professionals who value innovation in a diverse environment, with simplicity and ethics. Our initiatives always have the student at the center of the decision, as we consider their success as our own. With a strong appropriation of digital culture, we act through the development of methodologies and content that reflect the challenges and needs of our time. We have an extremely senior and competent high leadership group, which guides us with security on the organization's strategy. We are dedicated to contributing to the reduction of the strategic problem of Diversity \& Inclusion in the country, implementing a structured program and keeping the topic constantly on the agenda with high leadership. We are obsessed with employee engagement and implement a structured eNPS program, with 5 squads running in parallel with a focus on continuous improvement in the employee experience. In 3 months of launch, we have already implemented 14 improvements focused on career opportunities and digital infrastructure. Have you ever thought about being part of all this? \#VemProTime