Job Summary: Work as a Junior Customer Service Analyst, handling emergency calls, recording data, and conducting technical and empathetic customer interactions. Key Highlights: 1. Handle emergency calls with empathy and agility 2. Conduct technical support interactions and express oneself clearly 3. Adapt to customer service standards and procedures We currently have open opportunities to hire a "Junior Customer Service Analyst". Responsibilities: * Handle emergency calls via channels 190/193; * Record caller information in the Dispatch Support System; * Conduct customer interactions technically, empathetically, and efficiently, expressing\-oneself clearly and objectively, both in written and spoken language; * Perform support tasks following standardized procedures based on queries to the corporate database provided; * Be accountable for service compliance and quality; * Remain calm and tolerant when facing situations outside previously established procedures and training; * Adapt\-to customer service standards and regulations. Prerequisites: High school diploma completed Over 18 years of age A bachelor's degree or enrollment in a Health-related field is considered a plus We Offer: CLT employment contract * Salary: R$ 1\.518,00 * Benefits: Transportation allowance, Medical insurance, Dental insurance, Life insurance, Wellwub, online course platform, career development plan starting from the 6th month of employment. * Work schedule: 6 days on / 1 day off (6:20 hours per day) \- Days off rotate weekly, with one Sunday guaranteed per month. * On-site work \- Av. Pres. Getúlio Vargas, 430 \- Rebouças, Curitiba \- PR, 80230\-030 Minimum Education Level: High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
